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Help Desk - Service Desk Agent x2
2011 N. Soto St Remote (SoCal), CA 90032 US
Job Description
Pay Range $25 to $28/hour
Summary:
Our client is searching for Service Desk Agent I is responsible for supporting the end user community at their hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.
Duties for the role include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.
Minimum Education:
- High School Diploma
- Associate’s Degree in a related field is preferred.
- Must be available to work any shift
- Minimum of 3 years of IT and 2 years’ experience in Service Desk Support
- Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
- Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
