AVP, Product Management (Salesforce)

Culver City, CA 90230

Employment Type: Perm Job Category: SalesForce Job Number: 19996

• The role will be the primary Point of Accountability for all stakeholders and other parties for planning, day to day execution, management, implementation, and reporting of project deliverables. 

• Will be responsible for managing and monitoring project tasks and controls during project planning and delivery activities to ensure projects are on-time, and quality goals are met within scope and budget.

• Lead any requirement gathering sessions, and manage enterprise project plans, timelines, and roadmaps for Salesforce.

• Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements.

• Lead the discovery, delivery and communication of system changes to the business.

• Educate and evangelize CRM best practices to stakeholders to ensure solutions delivered are best of breed.

• Work closely and effectively with the Business Applications team to maintain consistent process and documentation around requirements, design, development & deployment. 

• Prepare necessary documentation and perform adequate knowledge transfer to the App Support team.

• Act as a primary support point and escalation point for L2/L3 Salesforce issues. Participate in an after-hours support if necessary. 

• Perform escalations when necessary to Salesforce or internal departments and work with the other party to resolve the issue to the satisfaction of the end user 

• Work with the Business owners, Technology Business Analysts and vendors to help create/code/configure enhancements as requested by the business stakeholders. 

• Work effectively in a team environment to provide enhancements and support to all stakeholder in a timely manner.

• Collaborate with stakeholders and the technology team to deliver product strategy and build short and long-term product plans

• Prepare Salesforce environments to be deployment ready.

• Takes guidance from technical lead regarding technical feasibility that aims to minimize customization

• Implement Salesforce-based technical solutions following best practices based on the most appropriate architecture and requirements 

 

Technical Skills: 

• 5+ years of Salesforce.com experience, preferably with strong knowledge of Administration and the Lightning Experience.

• Proven experience with Salesforce configuration (Workflow, Process Builder, UI updates, Reporting, etc.)

• Strong strategic thinker and problem solver.

• Proven track record of successful project management and transformative deliverables.

• Experience working in an Agile/Scrum environment.

• Knowledge of Jira, Agile methodology tools.

• Exceptional attention to detail.

• Excellent interpersonal and organizational skills and an ability to communicate effectively with both technical and non-technical stakeholders.

• Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, interpersonal, decision making, and problem-solving skills.

• Experience providing end-to-end ownership. 

• Salesforce certifications are a plus.

• Research and find opportunities to utilize SFDC best practices, guidelines to improve system productivity, scaling and monitoring

• Experience with Salesforce API (REST, SOAP, Metadata, etc.)

• Ability to work with a cross-functional teams to maintain and enhance Salesforce applications in iterative release cycles

• Advanced knowledge of project management methodologies ie. Agile, Scrum, Kanban.

• Understanding of data management concepts like MDM, data quality management, data governance

 

Desired Background/Education: 

BS in Computer Science or equivalent technical training and professional work experience.

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