BSA - CRM

Cypress, CA 90630

Employment Type: Perm Job Category: Business Analyst Job Number: 20097

Job Description


Our client has been in business over 75 years with 15, 000 employees located in Orange County.  They are actively looking for a CRM BSA (MS Dynamics CRM) and is open to someone with other CRM package experience such as salesforce, Siebel and SAP.

ESSENTIAL FUNCTIONS

·         Requirements Elicitation - Ability to identify a desired future state that addresses a business problem.

·         Effectively uses interviewing skills to elicit, identify, and document business requirements

·         Precisely and consistently captures business problems.

·         Uncover needs and value drivers that business partners and end users would not be able to articulate on their own

·         Articulate and incorporate extensive business knowledge into requirements

·         Obtain agreement and confirm understanding by clearly interpreting business requirements

·         Requirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.

·         Accurately translates business requirements into functionality

·         Manage requirements to meet business expectations

·         Prioritize business requirements and recommends changes to multiple business processes.

·         Understand business process complexity

·         Assess the risks of various solutions looking across multiple applications

·         Document and contribute to the " to be" business process state considering multiple factors

·         Creating Compelling Business Case - Ability to measure and communicate proposed project benefits.

·         Clearly articulates the impact of business problems and benefits using business language

·         Understand the organization’ s economic and revenue drivers

·         Understand industry-specific trends that impact the organization

·         Quickly adapts to changes in business strategy

·         Helps business partners communicate solution value to key stakeholders

·         Providing Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level efforts.

·         Create, manage and meet accurate project effort estimates for their assigned tasks

·         Adhere to RTS project methodology throughout project lifecycle

·         Effectively engage stakeholders in the project estimation process

·         Manage ambiguity and creates accurate project effort estimates for their assigned tasks

·         Understand, consider and communicate interdependencies for project estimates

·         Design for Usability - Ability to translate business requirements into business solutions for end-user adoption and productivity improvement.

·         Incorporate usability and User Interface (UI) efficiencies into business solutions

·         Understand the business data needs as it relates to a potential solution

·         Effectively conveys the business preferences and functional design to the technical teams

·         Ensure end-to-end service performance from the end user’ s perspective

·         Incorporate knowledge of UI best practices in functional design

·         Functional Design - Ability to translate business requirements to functional designs using analysis and design techniques.

·         Understand and create functional design specifications for low to high complexity solutions

·         Provide the link between the business and technical views of the system

·         Can listen to and understand technological constraints

·         Clarify the business rationale of a solution concept

·         Map business requirements to functional specifications ensuring traceability

·         Anticipate weaknesses in the design solution to ensure risk is mitigated

·         Understand technical design specifications and ensure that the technical solution(s) developed will satisfy the needs of the business

·         Capitalize on reusability while minimizing rework by incorporating prior resolved solutions

·         Consider solution interdependencies in functional design

·         Consider third party application features and upgrades prior to designing in-house solution

·         Develop solutions for system needs that business partners would not be able to articulate on their own

·         Adherence to Standards - Ability to create solutions that adhere to and incorporate RTS standards.

·         Apply and uses information and technology standards in design of solution

·         Obtain key inputs from Enterprise Architecture groups to ensure compliance and exception

·         Adhere to project management methodology

·         Can identify commonalities and suggests a consistent approach across projects

·         Business Requirements Testing and Validation - Managing traceability of business requirements through testing and validation process.

·         Ensure that business and non-business requirements have been met through testing and validation

·         Document validation results are as expected

·         Develop reusable test case suite

·         Execute functional, system and integration testing and validation of proposed solution

·         Work with stakeholders on evaluating coverage of test cases

·         User Acceptance Testing - Collaborates with stakeholder in testing for acceptance of end user business solution.

·         Participate in the installation and configuration of development/test/production Dynamics AX 2012 environments as required

·         Builds user acceptance test cases

·         Coordinate, monitor, and train end-users on business solution

·         Provide clarification on basic questions of solution testing

·         Incorporate customer feedback into delivery of service to provide the best experience possible for the customer

·         Quickly and effectively solves customer problems

·         Facilitate end-user adoption of business solution

·         Monitors testing of business solution

REQUIRED & PREFERRED QUALIFICATIONS

·         Bachelor’ s Degree or equivalent work experience in a related field required

·         5+ years’ Business Systems Analysis experience required

·         3+ years architecture/technical/functional/configuration experience with CRM required

·         Intermediate Technical and administrative knowledge of CRM tools, Platforms and Trends required

·         Demonstrated ability to have successfully completed multiple implementations and/or platform upgrade

·         Must be skilled in analytical techniques, practices and problem solving

·         Exhibits prior and current technical expertise in web technology and the ability to learn new technology

·         Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required

·         Proficiency with Microsoft Windows and Microsoft Office products required

·         Capable of learning new systems and creating/implementing new system functionality

·         Understands advanced internet and client/server architectures

·         Possess intermediate knowledge of SQL and databases

·         Detail oriented with excellent interpersonal communication skills

·         Excellent customer service skills
 

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