Client Partner

Lake Forest, CA 92630

Employment Type: Perm Job Category: Sales Job Number: 19360

Client Partner

 Key Accountabilities will include the below and a lot more:
  • Strategic account development. Leads the strategic growth agenda for accounts and acts as a senior strategic partner in order to identify new growth opportunities and ensure Fethr are valued as an important partner.
  • Client relationship management. Actively and personally develops appropriate senior customer relationships that will support both day to day delivery but also longer-term strategic growth opportunities.
  • Business Development. Grow client relationships and get involved in new business opportunities.
  • Go-to-Market.  Is responsible for go-to-market strategy
  • Deal Making.  Leads the charge on structuring, negotiating, and closing contracts with existing and new clients; closes deals that meet or exceed revenue and profitability expectations
  • Client champion. Acts as champion for key accounts to influence delivery and product development roadmap to ensure we maximize success.
  • Account P&L responsibility.  Is accountable for timely and accurate revenue forecasts of retained and new business and management of the account.  Is responsible for pricing strategy and managing costs.
  • Budget and Financial Management. Have ultimate accountability of commercials of a business (understand margin, profit, forecasting, trade working capital, etc), ability to show how they’ ve grown a client year over year. 
  • People management. Manages and oversees the team working on the account and responsible for developing longer term people strategy to best support and scale accounts.
  • Quality control.  Ensure all work is carefully monitored, with keen eye for detail and strong customer service ethos

 Your Candidate Profile:
  • Business Degree, Technical Degree or equivalent, MBA is highly desirable
  • Aviation or Travel industry experience highly desirable
  • 12+ years in business development, marketing and/or client management
  • Demonstrable experience of full account P&L responsibility
  • Possesses good business acumen and sound judgment.
  • Has a basic understanding of relationship marketing, data driven solutions, integrated communications, testing and analysis.
  • Demonstrate a proven experience of managing a multi-disciplined service delivery team in a fast-paced environment implementing innovative, interactive and consumer focused solutions
  • Ability to work well under pressure, with a high degree of flexibility and fluidity and to have an objective focused and positive approach, and be comfortable working independently, be self-motivated and self-driven
  • Excited by challenging the status quo, fast growth and an entrepreneurial approach.
  • Have built and led a global account across multiple offices, while still having ultimately accountability.


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