Client Support Specialist

Greenwood Village, CO 80111

Employment Type: Perm Job Category: Helpdesk Support Job Number: 19249

Client Support Specialist 

You can expect to: 
  • Contribute to overall client satisfaction and retention efforts 
  • Conduct client specific product trainings 
  • Provide technical support and address customer inquiries, complaints, and support issues 
  • Help to maintain hardware, software and/or network functionality both onsite and remotely  
  • Route support tasks within the project management software 
  • Execute QA processes and ensure quality product delivery 
  • Maintain follow-up and positive customer relations throughout the entire RMA process    

We would like: 
  • A problem solver with drive and passion for client support  
  • Strong preference for SaaS / Cloud / Technology experience 
  • Proficient in Windows, Mac OS platforms, Customer Relationship Management, Content  Management and Project Management Systems   
  • Work optimally with various graphic formats using Adobe Photoshop and Illustrator  
  • Aptitude for applying creative and resourceful resolutions to highly complex problems  
  • Positive and energetic communicator, with excellent listening and conflict resolution skills  
  • Proficient written communication skills 
  • Available to work evenings/weekends as needed    

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