The Desktop Support Technician installs, troubleshoots, repairs, and supports enterprise-wide desktop resources, including desktop computers, laptops, printers, and scanners for corporate and mobile users. This position analyzes and makes recommendations for hardware and software standardization. The Desktop Support Analyst assists with training and coaching less experience staff on technical issues.
The essential functions in this job description are not all-inclusive of this job’ s duties and responsibilities. Reliable and dependable attendance is required.
Installs, troubleshoots, repairs, and supports enterprise-wide desktop resources such as desktop computers, laptops, printers, and scanners for corporate and mobile users.
Helps identify trends in support calls and develops documentation to address the problems and issues reported most often.
Configures and troubleshoots remote devices (i.e., tablets, iPhones, Black Berry).
Analyzes and makes recommendations for hardware and software standardization.
Assists with coaching and training less experienced staff on technical issues.
Documents fixes and contributes to standardization of processes and procedures.
Maintains an adequate hardware inventory of systems, subsystems, and peripherals to support business needs.
Minimum three years of relevant experience required
A+, Network+, and ITIL Foundation certified
Bachelor’ s degree or equivalent experience required