1901 War Memorial Dr
Job Category: HR
Job Number: 19054
The candidate selected for the role of HR Manager will plan, organize, and lead the Human Resources Call Center management process to ensure that the company has the appropriate quantity and quality of human resources. The HR Manager acts as an information source in all aspects of Human Resources including corrective action and HR policies to ensure an atmosphere that fosters continuous growth and promotes positive company culture.
Typically Reports To: Director of Human Resources
Typical Reports: Senior HR Representative and HR Representative
PRINCIPAL DUTIES AND RESPONSIBILITIES:
MINIMUM JOB REQUIREMENTS:
Ensure all Call Center Human Resource processes are meeting the needs of internal and external customers, in compliance with all state and federal guidelines, and strategically focused.
Act as a liaison with Call Center Management and WorkForce Planning to ensure optimal staffing at all times.
Develop and implement an aggressive recruitment strategy to meet standards set by company to meet client expectations.
Partner with Call Center Staff to optimize employee job satisfaction and retention.
Resolve employee issues minimizing company liability and exposure by building effective relationships with exempt and nonexempt employees.
Lead special assignments and other projects, which meet the strategic needs of the business.
College degree and/or 10 plus years of direct HR management experience
6-8 years of experience in HR gained in a service oriented environment with a minimum of 4 years in managerial roles.
SHRM-CP or SHRM-SCP certification a plus