HR Manager

Peoria, IL 61614

Employment Type: Perm Job Category: HR Job Number: 19054

JOB PURPOSE:
  The candidate selected for the role of HR Manager will plan, organize, and lead the Human Resources Call Center management process to ensure that the company has the appropriate quantity and quality of human resources.   The HR Manager acts as an information source in all aspects of Human Resources including corrective action and HR policies to ensure an atmosphere that fosters continuous growth and promotes positive company culture.

ORGANIZATIONAL PLACEMENT:

Typically Reports To: Director of Human Resources

Typical Reports:   Senior HR Representative and HR Representative


PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Ensure all Call Center Human Resource processes are meeting the needs of internal and external customers, in compliance with all state and federal guidelines, and strategically focused.
  • Act as a liaison with Call Center Management and WorkForce Planning to ensure optimal staffing at all times.
  • Develop and implement an aggressive recruitment strategy to meet standards set by company to meet client expectations.
  • Partner with Call Center Staff to optimize employee job satisfaction and retention.
  • Resolve employee issues minimizing company liability and exposure by building effective relationships with exempt and nonexempt employees.
  • Lead special assignments and other projects, which meet the strategic needs of the business.
MINIMUM JOB REQUIREMENTS:
  • College degree and/or 10 plus years of direct HR management experience
  • 6-8 years of experience in HR gained in a service oriented environment with a minimum of 4 years in managerial roles.
  • SHRM-CP or SHRM-SCP certification a plus
     

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