Helpdesk Support (Campus Support)

Anaheim, CA 92802

Employment Type: Contract To Hire Job Category: Helpdesk Support Job Number: 19169

JOB SUMMARY

Our client is urgently looking for a Helpdesk Support team member that will respond as a  first level technical help desk support for all Windows XP, Pro & 2003 clients. Apart from this, the selected candidate for this role will handle the following duties and responsibilities: 
  • Provides expert support on Active Directory/Windows 2003 LAN/WAN environment
  • Provides first level support on web-based Citrix environment.
  • Creates and maintains physical and logical data, telecom & software specs.
  • Provides expert technical assistance to Network Administrator and other Information Technology staff members with any LAN/WAN related issues.
  • Conducts installation, upgrades and/or maintenance of all necessary hardware and software.
  • Provides first level telephone support for VOIP system, documents and has clear understanding of all IP and DCHP address schemas.
  • Provides first level technical help with hand held systems for compatibility with internal systems such as a blackberry.
  • Assists with on-going technology related capital improvement projects.

REQUIREMENTS FOR THE ROLE 

EDUCATION:
  • High school graduate or equivalent required.
  • Bachelor degree in computer science, information systems, electronics engineering, voice/data communications or a related field preferred.

EXPERIENCE:
  • Three to five years of progressive help desk experience working in a LAN/WAN, AD, Windows OS environment with at least 75+ nodes.
  • Experience and knowledge of Active Directory, Exchange 2003, Windows 2003 server OS, IP Protocol & Subnets, LAN\WAN infrastructure design/implementation/maintenance, telephony architectures, VOIP architecture, design and protocols, and MS Applications.
  • Experience with Citrix (Meta frame 3.0 – Presentation Server), IIS, Web design, Cisco PIX 515 configurations, Database Architectures (SQL & Oracle), and Visio highly preferred.

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