Helpdesk Support (Medical/Hospital, x3)

Los Angeles, CA 90032

Employment Type: Contract To Hire Job Category: Helpdesk Support Job Number: 19144


Our client based in Los Angeles is looking for Helpdesk Support  team members. The selected candidates for the role will act as points of contact for all IT related issues for the organization. Specific duties for the role and the expected skills that come with the role are as follows:
  • Receiving, logging and managing calls from internal/external customers via the Cisco ACD Call system
  • Creating and updating tickets via Footprints ticketing system according to specified priority levels
  • Quickly analyze, diagnose and resolve user support issues
  • Adhere to proper call standards
  • Escalate priority and unresolved issues to the Department leadership
  • Creating and updating user accounts via Active Directory
  • Install software via Active Directory or System Center Configuration Management (SCCM)
  • Provide basic in-house training to Microsoft application suite
  • Provide remote support via GoToAssist, and SCCM
  • Setup and configuring email for multi-platform mobile devices
  • Responsible for sending all communications for planned/unplanned outages to the user community

With these specific duties and responsibilities, the ideal candidate for the role, apart from the technical skills and knowledge needed above should demonstrate excellent verbal and written communication skills since they will be talking to various employees of the organization.



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