Helpdesk Support (PC & Mac - Level 1)

Playa Vista, CA 90094

Employment Type: Contract Job Category: Helpdesk Support Job Number: 20056

Job Description


Responsibilities

* Track, resolve, and communicate the status of client open tickets to customers

* Troubleshoot and resolve issues with software, hardware, and mobile devices

* Install and configure software and computer systems

* Maintain and manage software and hardware inventory

* Establish accounts for new users and assist with password or login problems

* Support the implementation of new solutions or applications

* Assist with administrative and other duties as assigned

Qualifications:

* Bachelor’ s degree in system security, IT administration or IT security or at least three years of experience in an IT customer service role

* Previous experience with IT help desk within a development organization

* Expert communication skills in both written and verbal forms, including proper phone etiquette and ability to provide support to varying levels of users from both technical and non-technical backgrounds

* Proven track record of being self-motivated able to complete tasks independently

* Ability to define problems, collect data, establish facts and draw valid conclusions

* Possess and maintains strong knowledge of Microsoft and Apple platforms including (but not limited to) operating systems, software, imaging, and management

* Good organizational and time management skills to effectively juggle multiple priorities and time constraints related to system support, upgrades and implementations

* Experience with IT ticketing systems (Jira and ServiceNow)

* Knowledge of SCCM, Jamf and software packaging

* JAMF CCA, MCP, MCSE, CCNA, or VCP certifications are a plus

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