Information Systems Specialist
Definition: Under general supervision, develops, plans, installs, and maintains all information systems, networks, and applications, and provides day-to-day operational and technical support. May supervise Service Desk personnel.
Essential Job Functions
Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include the following duties and responsibilities, knowledge, skills and other characteristics. This list of duties and responsibilities is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.
Characteristic Duties and Responsibilities: Plans for, installs, and maintains all applications, systems, and networks, while effectively managing associated security and disaster recovery requirements; conducts periodic preventive maintenance and diagnostic testing on all software and hardware systems.
Analyzes, designs, develops, tests, deploys, and supports custom application software to meet organizational needs following industry best practices.
Communicates with site staff on all changes and updates.
Utilizes project management methods to ensure projects are planned appropriately and completed within established guidelines.
Coordinates and conducts staff training on applications and communications systems.
May supervise Service Desk staff, ensuring a high level of customer service and end user support; Provides back-up support for the Service Desk and resolve escalated incidents; Provides emergency support for system outages or disasters at any time as required.
Recruits, hires, schedules, assigns, monitors and evaluates staff; provides for and/or conducts staff development; establishes work methods and standards; initiates corrective and/or disciplinary action and responds to grievances and complaints according to established personnel policies and procedures and relevant MOU' s.
Knowledge, Skills and Other Characteristics: Knowledge of technical support requirements for current networks, systems, and applications used
Knowledge of current computer programs and applications used in a municipal environment
Knowledge of supervisory principles and practices
Knowledge of project management principles and practices
Skill providing operational and technical support for computer networks, systems and applications
Skill in understanding business requirements and ability to translate them into systems solutions
Skill in analyzing data and technical systems, and debugging
Skill coordinating repair and technical support with appropriate internal and external resources
Skill providing formal and informal training and support to system users
Skill in current system, network, application and programming design,
Skill in organizing and managing complex projects, multiple deadlines, and competing priorities
Skill writing, interpreting and explaining complex manuals and technical documentation
Skill establishing and maintaining effective working relationships with other department staff, other employees and the public
Ability to contribute to a team-work oriented environment through effective customer service principles and practices
Ability to resolve escalated service desk incidents
Working Conditions: Regularly required to lift 40 pounds and carry 25 pounds.
Occasionally required to work in confined spaces.
Licensing/Certification Requirements: MCSE, CCNP, PMP, and/or ITIL certification (or comparable or higher level certification in similar areas) are desirable.
A valid California Drivers License
An Associate' s Degree in Information Systems, Computer Science, or a closely related field and three (3) years recent and progressively responsible professional computer and network experience consisting of application, network, programming and/or system design, installation, and maintenance, or an equivalent combination of education and experience. E