Salesforce Business Analyst

Redlands, CA 92373

Employment Type: Perm Job Category: SalesForce Job Number: 19747

Overview:

Join our client’ s dynamic team as a Salesforce Business Analyst and work with the company’ s IST colleagues, analysts, and developers to transform and support key business processes on their Salesforce platform.

Responsibilities:
  • Provide business analysis support to design technical solutions to defined business problems
  • Collaborate with business colleagues, working directly with the Salesforce platform to diagnose and resolve technical issues and implement applications
  • Provide user story analysis, assessment, and applicable documents needed to enhance page layouts, workflows, validation rules, user visibility, custom code (Visualforce or Apex), etc.; coordinate with other teams as needed
  • Provide a test strategy, conduct testing, and promote changes through our multi-tier environment
  • Work on identified user stories as defined and prioritized by the business including enabling new features, supporting process updates, maintaining production systems, and developing new tools to support business needs
  • Consider other teams and stakeholders in a shared instance when proposing any solution or making any change
  • Participate actively in daily standup, agile grooming, and other standard meetings
  • Assist  in conducting weekly production deploys, validation, and post-production support to address production defects

Required Skills/Qualifications:
  • 3+ years of configuration experience in Salesforce.com
  • Salesforce Admin 101 certification or higher
  • Process-driven analysis skills and background in various requirement discovery methods
  • Strong facilitation skills to elicit requirements from various personalities across the organization including senior executives
  • Proven experience in driving consensus across multiple stakeholders
  • Strong verbal and written communication skills to work effectively with clients, team members, and management
  • Understand technical jargon and possess the ability to communicate it in layman’ s terms
  • Ability to analyze and document complex business processes
  • Bachelor’ s in information systems, computer science, business administration, or related field, or equivalent relevant work experience

Recommended Qualifications:
  • Certified Force.com developer or higher
  • Experience developing with Apex, Visualforce, and SOQL
  • 3 years of experience in Pardot or an equivalent marketing automation system or Sales Cloud or Service Cloud experience

 

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