Technical Engineering Support

Lakewood, CO 80215

Employment Type: Perm Job Category: Application Support Job Number: 19120

JOB SUMMARY

Working without significant direction, the person selected for the role of Technical Engineering Support delivers and assists in the development of technical training and provides complex problem-solving services for our client globally in either a field or headquarters environment for Regional Specialists, service partners, Field Service Representatives, and customers.

ESSENTIAL DUTIES
  • Provides Global service support to company associates and customers.
  • Delivers master level training for global associates and customers.
  • Designs, develops, and delivers equipment service training programs.
  • Works cross functionally to solve complex, escalated technical device service issues for resolution.
  • Designs and develops service documentation (i.e. Spare part instructions and PM procedures).
  • Logs information into call tracking systems.  Submits product development supports requirements into I&D issue tracking database.
  • Maintains tools used in training classes ensuring good working condition and calibration.
  • Identifies, develops and releases new procedures for trouble-shooting field applications via Global Service messages.
  • Develops electrical/mechanical/software-based service tools used to service or support equipment.
  • Writes procedures used to improve ease of use for equipment or spare parts.
  • Implements equipment design changes into processes and training programs.
  • Provides detailed input/feedback to the company to recommend changes in product design, manufacturing, quality, or any other aspect of the product or service.

MINIMUM QUALIFICATION REQUIREMENTS

Education:      Two-year technical degree

Experience:    Minimum of 2 years of experience related to the role

Skills:
  • Demonstrated ability to communicate effectively both verbally and in writing.
  • Demonstrated ability to use logical methods to identify and solve equipment problems.
  • Desire to teach service training courses.
  • Knowledge of troubleshooting computer hardware problems and performing computer diagnostics desirable.
  • Knowledge and use of PC software applications and skills to use them effectively. 

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

 

 

 

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