Technical Support Engineer, Sr.

Glendale, CA 91201

Employment Type: Contract Job Category: Helpdesk Support Job Number: 18974

JOB SUMMARY

Senior Technical Support Engineers (STSEs) interact with department management, animation production crews and other supporting departments to provide second tier technical support to the company’ s business unit. STSEs work closely with our technology vendors and our client’ s department' s production help desk technical coordinators to resolve multi-platform software and hardware problems for production, development and administrative users. Other duties/responsibilities for the role are:
  • Leads troubleshooting complex production support situations. Leads support researching, testing and implementing optimized technical solutions for production users.
  • Vendor troubleshooting
  • Security profile management creation
  • Special Issue tracking and qualification
  • Multi-platform computer system management (Linux, Apple OS X and Windows):
    • Administration
    • Security policy / access rights
    • Imaging
    • Remote control
    • Customization
    • Application support
  • Leverages array of software utilities to troubleshoot and streamline department services
  • Understands production workflows and timelines.
  • Measure, calibrate and validate color reference displays and OS parameters to meet the company’ s production requirements.
  • Performs miscellaneous technical special projects as assigned by department management.
  • Writes scripts as needed for automating processes.
  • Functions as a point of support escalation within the Support Engineering group.

QUALIFICATIONS FOR THE ROLE
  • Bachelor' s degree in a technical discipline.
  • 5 to 8 years of experience working with (advanced troubleshooting and configuration experience) Linux or UNIX, Mac OS and Microsoft Windows based systems in a network environment.
  • 5 to 8 years of experience working with computer graphics/media applications
  • 5 to 8 years in supporting computer systems in a large company/enterprise environment.
  • 5 to 8 years of experience working with network management and administration utilities in TCP/IP networking environment.
  • Ability to script OS functions on Linux, Mac OS and Microsoft Windows.
  • Able to communicate technical information effectively - both written and verbally.
  • Ability to work in a fast pace, production critical team environment.
  • Must have a strong customer service orientation and can work with a diverse user community.
  • Must be well organized and detailed oriented.

 

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