Technical Support Engineer (Jr to Mid, x2)

Glendale, CA 91201

Employment Type: Contract Job Category: Helpdesk Support Job Number: 19150

Job Summary: 

Technical Support Engineers (TSEs) for our client will interact with department management, animation production crews and other supporting departments to provide second tier technical support to the company' s  business unit. TSEs work closely with our technology vendors and our department’ s production help desk technical coordinators to resolve multi-platform software and hardware problems for production, development and administrative users. Specific duties and responsibilities for the role include: 
  • Participates in researching, testing and implementing optimized technical solutions for production users. 
  • Multi-platform computer system management (Linux/UNIX, Apple OS X and Windows): 

o Administration 
o Security policy/access rights 
o Imaging 
o Remote control 
o Customization 
o Application support 
  • Leverages array of software utilities to troubleshoot and streamline department services.
  • Understands production workflows and timelines. 
  • Measure, calibrate and validate color reference displays and OS parameters to meet the company' s production requirements. 
  • Performs miscellaneous technical special projects as assigned by department management. 
  • The ability to write “ light weight” scripts for automating processes is a plus. 
  • Participates in hardening new solutions for production solutions. 

Qualifications for the Role:
  • Bachelor’ s degree in a technical discipline. 
  • Must be able to follow directions and procedures. 
  • 3 to 5 years of experience working with (advanced troubleshooting and configuration experience) Linux or UNIX, Mac OS and Microsoft Windows based systems in a network environment. 
  • 3 to 5 years of experience working with computer graphics/media applications 
  • 3 to 5 years in supporting computer systems in a large company/enterprise environment. 
  • 3 to 5 years of experience working with network management and administration utilities in TCP/IP networking environment. 
  • Able to communicate technical information effectively – both written and verbally. 
  • Ability to work in a fast pace, production critical team environment. 
  • Must have a strong customer service orientation and have the ability to work with a diverse user community. 
  • Must be well organized and detailed oriented.

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.