Technical Support

El Segundo, CA 90245

Employment Type: Contract Job Category: Desktop Job Number: 19930

Technical Support
  • Provide customer support and technical issue resolution via e-mail, phone and other electronic medium
  • Provide customer support and technical issue resolution in person as needed
  • Identify and correct or advise on product issues in client computer systems.
  • Perform timely escalation of support related issues to various departments for further analysis and resolution
  • Perform other duties as requested and within areas of expertise

Notes:

Phone support 30-40%
Tech/Deskside support 60-70%

Will be resolving issues in these areas with little supervision
  • Exchange
  • Network Connection
  • Network Cables
  • Moving computers physically
  • Setting up devices (laptops)
  • Troubleshooting wireless
  • General Software Install
  • VDI a big plus

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