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Field Service Engineer
N?A Greensboro, NC 27214 US
Job Description
Location:Â Greensboro, North Carolina
Compensation: $65,000 – $75,000 base salary
About the Role An industry-leading manufacturing technology company is seeking a Field Service Engineer to support cutting-edge industrial inkjet equipment in the corrugated printing market. This role is critical to delivering exceptional on-site technical support, ensuring equipment is operating at peak performance through installation, troubleshooting, maintenance, and operator training.
The ideal candidate is an independent, hands-on engineer with experience in machine installation, technical support, and a strong mechanical/electrical aptitude. You’ll be supporting a key site in Greensboro, NC, with additional travel as needed.
Key Responsibilities
? Technical Support
- Perform end-to-end machine installations, from setup to final acceptance.
- Support production ramp-up and provide on-site operator training.
- Communicate service updates to technical support teams and management.
- Manage part inventory and handle returns efficiently.
- Act as a professional, technical liaison with customers on-site.
- Resolve service issues quickly and communicate proactively.
- Maintain a clean, orderly work environment during and after service visits.
- Maintain accurate service logs and documentation.
- Submit daily timecards and track all service activities.
- Complete all required internal training (self-paced and in-person).
- Participate in technical skill development programs, including sessions at global HQ locations.
- Book travel efficiently and cost-effectively.
- Submit expense reports promptly (by the following Monday after travel).
- Other responsibilities as assigned by leadership.
Qualifications
- High school diploma or GED required; Associate or Bachelor’s Degree preferred.
- 2+ years of experience in electrical/mechanical repair or break/fix roles.
- Experience with industrial inkjet technology or prepress systems a strong plus.
- Must be able to lift up to 50 lbs and work around large equipment.
- Valid Driver’s License and ability to travel by car and plane.
- Strong customer service mindset with calm, professional communication under pressure.
- Proficiency in email, Internet software, Microsoft Excel and Word.
- Ability to work independently with minimal supervision.
- Comfortable navigating tight spaces and working on physically demanding tasks.
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