ServiceNow Developer

Cypress, CA 90601

Employment Type: Perm Job Category: Software Job Number: 20101

Job Description

Our client is actively looking for a ServiceNow Developer III will be an integral member of the company’ s Technical Solutions (RTS) ServiceNow team and will be tasked with developing scalable technical solutions for the company’ s ServiceNow implementations across the Family of Companies (FOCs). The individual is responsible for the technical design, development, implementation, testing, and operational / maintenance of new and existing programs in the environment. The ServiceNow Developer III will be required to work on task management and planning by breaking down functional specifications into technical designs, development tasks, estimates, and executing to completion. In addition, the ServiceNow Developer III must ensure that developed code meets the technical and functional specifications through unit testing and validation. This role will be required to mentor others on ServiceNow best practices.

  • Bachelor’ s Degree or equivalent work experience in a related field required·
  • 5+ years of experience developing on and administration of, the ServiceNow platform required·
  • 5+ years of experience with ITIL based processes and tool or equivalent experience supporting applications required ·
  • Thorough knowledge of service delivery processes and how these are automated within ServiceNow·
  • Should be fully comfortable with writing JavaScript, HTML, CSS, AngularJS, JSON and other languages used to develop ServiceNow·
  • Implementation and customization of core applications including Incident, Problem, Change, Knowledge, HRSM, Configuration Management, and Service Catalog·
  • Portal Development; and front-end solutions in Jelly or AngularJS·
  • Proficient with workflows, business rules, UI pages, UI actions, UI policies, ACLs, and notifications.·
  • Perform health checks, monitoring performance and mitigating issues as well as ongoing upgrade and clone·
  • Provide advanced support for ServiceNow by troubleshooting, implementing bug fixes, and root cause analysis·
  • Integrate third-party software and APIs with ServiceNow using REST and SOAP·
  • Hands-on experience on integration work using LDAP, SSO/Okta and Mid Servers·
  • ITILv3 certification is preferred
  • ServiceNow Certifications preferred (Administration and/or Developer)


Technical Design- Able to identify, analyze, specify, design, and translate functional design to technical design. Create and document technical designs for medium to high complexity solutions that may include integration with external systems.
  • Create and document technical designs for low to high complexity solutions that may include integrations with external systems
  • Lead and/or participate in peer technical design review
  • Design systems that span multiple technologies/platforms
  • Create and apply design standards across all applications
  • Design solutions to meet performance requirements and scalability expectations
  • Design complex systems utilizing multiple technologies (may have a special area of expertise), including integrations with external systems.
  • Design and creates frameworks, program controls and services that can be utilized by other developers in creation of applications.
  • Ensure the application operates according to functional and technical specifications

Application Development - Able to write, test, debug, and maintain applications for end-user adoption, productivity improvement and efficiency.
  • Research, analyze, and produce high quality source code for low to high complexity solutions
  • Modify and enhance low to high complexity programs
  • Enable integration with third party applications using ServiceNow tools
  • Apply more than one programming language to produce high quality source code
  • Troubleshoot and resolve technical issues
  • Develop knowledge of the company' s applications
  • Lead and/or participate in peer code reviews
  • Collaborate with cross functional teams to identify and solve software defects
  • Anticipate risks and implement contingency plans to resolve issues impacting applications
  • Design operational support systems like monitoring, reporting, fail over, error handling etc.
  • Proactively enhances systems for stability, efficiency, scalability and robustness
  • Develops, sponsors, and supports the introduction of new and improved methods, products, procedures, and technologies.
  • Devise, makes recommendations, and guide implementation of corrective and/or preventive actions

Unit Testing and Validation - Ensures developed code meets the technical and functional specifications.
  • Participate in the installation and configuration of development/test/production ServiceNow environments as required
  • Provide assistance/leadership in ServiceNow upgrades as required
  • Develop and document effective unit test cases to test solution and validate results are as expected
  • Modify code if unit test fails
  • Ensure the application operates according to functional and technical specifications
  • Troubleshooting and resolve software bugs, data, and system configuration issues
  • Develops reusable unit test case suite
  • Ensures test case suite incorporates broad coverage within application(s).

Provide Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level efforts.
  • Manage ambiguity, meet and create accurate project effort estimates for their assigned tasks
  • Understand, consider and communicate interdependencies for project estimates
  • Adhere to RTS project methodology throughout project lifecycle
  • Accurately identifies project-specific risks through the software development lifecycle

Adherence to Standards - Ability to create solutions that adhere to and incorporate RTS standards.
  • Apply and use information and technology standards in solution design.
  • Identify opportunities for creating reusable enterprise services
  • Obtain key inputs from Enterprise Architecture to ensure compliance and exception management
  • Identify commonalities and suggest a consistent approach across projects

  • Pursues training and development opportunities; Strives to continuously build knowledge and skills
  • Assist personnel in other RTS departments to resolve technical and/or application issues
  • Other duties as requested
  • Participate in GAP fit analysis
  • Mentor development team on ServiceNow technology and integration tools as required
  • Occasionally may require an adjusted work schedule - evening/weekend hours in order to meet project deadlines or to access the computer system to support upgrades and patch releases


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