Business Systems Analyst II, CRM (On-site two days a week)

Cypress, CA 90630

Employment Type: Perm Job Category: CRM Job Number: 23736

Job Description

Requirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.
•     Accurately translates business requirements into functionality
•     Manage requirements to meet business expectations
•     Prioritize business requirements and recommend changes to multiple business processes.
•     Understand business process complexity
•     Assess the risks of various solutions looking across multiple applications
•     Document and contribute to the "to be" business process state considering multiple factors

Functional Design - Ability to translate business requirements to functional designs using analysis and design techniques.
•       Understand and create functional design specifications for low to high complexity solutions
•       Provide the link between the business and technical views of the system
•       Can listen to and understand technological constraints
•       Clarify the business rationale of a solution concept
•       Map business requirements to functional specifications ensuring traceability
•       Anticipate weaknesses in the design solution to ensure risk is mitigated
•       Understand technical design specifications and ensure that the technical solution(s) developed will satisfy the needs of the business
•       Capitalize on reusability while minimizing rework by incorporating prior resolved solutions
•       Consider solution interdependencies in functional design
•       Consider third party application features and upgrades prior to designing in-house solution
•       Develop solutions for system needs that business partners would not be able to articulate on their own

Participate in the installation and configuration of development/test/production Microsoft Finance and Supply Chain Management environments is required.
•     Builds user acceptance test cases
•     Coordinate, monitor, and train end-users on business solution
•     Provide clarification on basic questions of solution testing
•     Incorporate customer feedback into delivery of service to provide the best experience possible for the customer
•     Quickly and effectively solves customer problems
•     Facilitate end-user adoption of business solution
•     Monitors testing of business solution

•       Bachelor’s Degree or equivalent work experience in a related field required
•       MS Dynamics CRM experience preferred
•       Demonstrated ability to have successfully completed multiple implementations and/or platform upgrade
•       Must be skilled in analytical techniques, practices and problem solving
•       Exhibits prior and current technical expertise in web technology and the ability to learn new technology
•       Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
•       Proficiency with Microsoft Windows and Microsoft Office products required
•       Capable of learning new systems and creating/implementing new system functionality
•       Understands advanced internet and client/server architectures
•       Possess intermediate knowledge of SQL and databases
•       Detail oriented with excellent interpersonal communication skills
•       Excellent customer service skills
•       Present information in a concise and focused manner
•       Listen to others
•       Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
•       Produce written information, which may include technical material that is appropriate for the intended audience
•       Share ideas and perspectives and encourage others to do the same
•       Inform others involved in a project of new developments
•       Ensure written messages have the desired effect on the target audience

Salary: 118K/$120K

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