Search Jobs
Find your next opportunity today.
Prosum
https://prosum3.wpengine.com/wp-content/uploads/2020/03/JB-Square-200x200-1.png
https://www.prosum.com
https://www.prosum.com
true
Business Systems Analyst II, CRM (On-site two days a week)
10801 Walker Street , Suite 250 Cypress, CA 90630 US
2023-07-06
2023-10-30
Employment Type:
Perm
Job Category: CRM
Job Number: 23736
Job Description
ESSENTIAL FUNCTIONS:
Requirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.
•    Accurately translates business requirements into functionality
•    Manage requirements to meet business expectations
•    Prioritize business requirements and recommend changes to multiple business processes.
•    Understand business process complexity
•    Assess the risks of various solutions looking across multiple applications
•    Document and contribute to the "to be" business process state considering multiple factors
Functional Design - Ability to translate business requirements to functional designs using analysis and design techniques.
•      Understand and create functional design specifications for low to high complexity solutions
•      Provide the link between the business and technical views of the system
•      Can listen to and understand technological constraints
•      Clarify the business rationale of a solution concept
•      Map business requirements to functional specifications ensuring traceability
•      Anticipate weaknesses in the design solution to ensure risk is mitigated
•      Understand technical design specifications and ensure that the technical solution(s) developed will satisfy the needs of the business
•      Capitalize on reusability while minimizing rework by incorporating prior resolved solutions
•      Consider solution interdependencies in functional design
•      Consider third party application features and upgrades prior to designing in-house solution
•      Develop solutions for system needs that business partners would not be able to articulate on their own
Participate in the installation and configuration of development/test/production Microsoft Finance and Supply Chain Management environments is required.
•    Builds user acceptance test cases
•    Coordinate, monitor, and train end-users on business solution
•    Provide clarification on basic questions of solution testing
•    Incorporate customer feedback into delivery of service to provide the best experience possible for the customer
•    Quickly and effectively solves customer problems
•    Facilitate end-user adoption of business solution
•    Monitors testing of business solution
REQUIRED & PREFERRED QUALIFICATIONS
•      Bachelor’s Degree or equivalent work experience in a related field required
•      MS Dynamics CRM experience preferred
•      Demonstrated ability to have successfully completed multiple implementations and/or platform upgrade
•      Must be skilled in analytical techniques, practices and problem solving
•      Exhibits prior and current technical expertise in web technology and the ability to learn new technology
•      Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
•      Proficiency with Microsoft Windows and Microsoft Office products required
•      Capable of learning new systems and creating/implementing new system functionality
•      Understands advanced internet and client/server architectures
•      Possess intermediate knowledge of SQL and databases
•      Detail oriented with excellent interpersonal communication skills
•      Excellent customer service skills
•      Present information in a concise and focused manner
•      Listen to others
•      Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
•      Produce written information, which may include technical material that is appropriate for the intended audience
•      Share ideas and perspectives and encourage others to do the same
•      Inform others involved in a project of new developments
•      Ensure written messages have the desired effect on the target audience
Salary: 118K/$120K
Requirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.
•    Accurately translates business requirements into functionality
•    Manage requirements to meet business expectations
•    Prioritize business requirements and recommend changes to multiple business processes.
•    Understand business process complexity
•    Assess the risks of various solutions looking across multiple applications
•    Document and contribute to the "to be" business process state considering multiple factors
Functional Design - Ability to translate business requirements to functional designs using analysis and design techniques.
•      Understand and create functional design specifications for low to high complexity solutions
•      Provide the link between the business and technical views of the system
•      Can listen to and understand technological constraints
•      Clarify the business rationale of a solution concept
•      Map business requirements to functional specifications ensuring traceability
•      Anticipate weaknesses in the design solution to ensure risk is mitigated
•      Understand technical design specifications and ensure that the technical solution(s) developed will satisfy the needs of the business
•      Capitalize on reusability while minimizing rework by incorporating prior resolved solutions
•      Consider solution interdependencies in functional design
•      Consider third party application features and upgrades prior to designing in-house solution
•      Develop solutions for system needs that business partners would not be able to articulate on their own
Participate in the installation and configuration of development/test/production Microsoft Finance and Supply Chain Management environments is required.
•    Builds user acceptance test cases
•    Coordinate, monitor, and train end-users on business solution
•    Provide clarification on basic questions of solution testing
•    Incorporate customer feedback into delivery of service to provide the best experience possible for the customer
•    Quickly and effectively solves customer problems
•    Facilitate end-user adoption of business solution
•    Monitors testing of business solution
REQUIRED & PREFERRED QUALIFICATIONS
•      Bachelor’s Degree or equivalent work experience in a related field required
•      MS Dynamics CRM experience preferred
•      Demonstrated ability to have successfully completed multiple implementations and/or platform upgrade
•      Must be skilled in analytical techniques, practices and problem solving
•      Exhibits prior and current technical expertise in web technology and the ability to learn new technology
•      Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
•      Proficiency with Microsoft Windows and Microsoft Office products required
•      Capable of learning new systems and creating/implementing new system functionality
•      Understands advanced internet and client/server architectures
•      Possess intermediate knowledge of SQL and databases
•      Detail oriented with excellent interpersonal communication skills
•      Excellent customer service skills
•      Present information in a concise and focused manner
•      Listen to others
•      Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
•      Produce written information, which may include technical material that is appropriate for the intended audience
•      Share ideas and perspectives and encourage others to do the same
•      Inform others involved in a project of new developments
•      Ensure written messages have the desired effect on the target audience
Salary: 118K/$120K
