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Clinical Service Desktop Support
Employment Type:
Contract To Hire
Job Number: 25921
Remote Options:
Job Description
Clinical Service Desk Support
Pay Range: $30-34/hour
The Clinical Service Desk will provide application support to the client with a primary focus on their electronic medical record (EMR) system. This position administers end-user support for Cerner systems and applications; follows an escalation path to diagnose, troubleshoot, and coordinate resolutions through completion; and provides basic over-the-phone training and consulting to end-users.
Minimum Education:
•   High school or equivalent required.
•   Associate's degree in a related field preferred.
Minimum Experience:
•   Minimum 2 years' experience in a service desk environment, with EMR experience.
•   Clinical experience required.
•   Must demonstrate exceptional customer service and communication skills, both verbal and written.
•   Strong troubleshooting skills and ability to work with minimum supervision.
Accountabilities:
•   Provide phone support and process emails for Cerner EMR technical issues utilizing available tools, procedures and policies.
•   Ensure customers receive prompt, accurate, and courteous service.
•   Assess and escalate user-reported problems in a timely manner; decide which issues require escalation to other Information Services teams.
•   Stay current with system information changes and updates.
•   Initiate communication with the Cerner technical support staff to research and resolve issues.
•   Support Cerner account creations, modifications, and active directory password resets.
•   Create and maintain training guides based on new information and best practices; Document and monitor new and existing workflows and associated procedures.
•   Other duties as assigned.
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Pay Range: $30-34/hour
The Clinical Service Desk will provide application support to the client with a primary focus on their electronic medical record (EMR) system. This position administers end-user support for Cerner systems and applications; follows an escalation path to diagnose, troubleshoot, and coordinate resolutions through completion; and provides basic over-the-phone training and consulting to end-users.
Minimum Education:
•   High school or equivalent required.
•   Associate's degree in a related field preferred.
Minimum Experience:
•   Minimum 2 years' experience in a service desk environment, with EMR experience.
•   Clinical experience required.
•   Must demonstrate exceptional customer service and communication skills, both verbal and written.
•   Strong troubleshooting skills and ability to work with minimum supervision.
Accountabilities:
•   Provide phone support and process emails for Cerner EMR technical issues utilizing available tools, procedures and policies.
•   Ensure customers receive prompt, accurate, and courteous service.
•   Assess and escalate user-reported problems in a timely manner; decide which issues require escalation to other Information Services teams.
•   Stay current with system information changes and updates.
•   Initiate communication with the Cerner technical support staff to research and resolve issues.
•   Support Cerner account creations, modifications, and active directory password resets.
•   Create and maintain training guides based on new information and best practices; Document and monitor new and existing workflows and associated procedures.
•   Other duties as assigned.
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