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Desktop Support Technician I (x6)

Los Angeles, CA 90033

Employment Type: Contract Job Number: 25468

Job Description

Desktop Support Technician I
Pay Range: $25/hour to $28/hour 
  Summary
The Desktop Support Technician is responsible for providing technical support to the user community. This role focuses on troubleshooting and resolving issues related to desktop hardware, software, and other computer-related technologies in an enterprise environment.

The technician will support users both onsite and remotely, ensuring reliable operation of workstations, peripherals, and network connectivity.
Key Responsibilities

  • Provide technical and troubleshooting assistance to end users as needed

  • Image PCs, laptops, and Macs using tools such as SCCM and Casper

  • Analyze, maintain, and repair personal computer hardware, software, and peripherals

  • Install and configure printers and peripheral devices

  • Activate network ports, including desktop patching in IDF environments

  • Support remote users and remote locations

  • Assist with user and departmental moves

  • Install, repair, and maintain workstations across multiple facilities or sites

  • Escalate unresolved issues to IT management when necessary

  • Communicate customer service issues clearly to ensure timely resolution

  • Prepare defective parts for shipment to manufacturers

  • Maintain records and parts inventory for spare equipment

  • Attend vendor training workshops to gain proficiency in workstation and peripheral servicing

  • Recommend process improvements to the IT Client Services team

  • Participate in on-call rotations as required

  • Perform other duties as assigned
Minimum Education

  • High school diploma or equivalent (required)

  • Associate’s degree in a related field (preferred)
Minimum Experience

  • 6 months to 2 years of IT experience required

  • Desktop support experience preferred

  • Experience with or exposure to the following systems/tools is a plus:

    • Cerner

    • Footprints

    • Kronos
Additional Requirements

  • Strong customer service and communication skills

  • Ability to work independently and as part of a team

  • Willingness to support multiple locations and work in a fast-paced environment

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