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Field Service Engineer (Durham, NC)

Durham, NC 27615

Employment Type: Perm Job Category: Engineer Job Number: 23034

Job Description

Field Service Engineering

  1. Receive and Respond to Service Calls:
    • Receive service calls from customers.
    • Determine customer needs or problems and respond accordingly.

  2. Provide Customer Support:
    • Provide over-the-phone consultation and advice to customers.
    • Respond to emergency customer situations or schedule and repair Company's products at customer sites.

  3. Perform Preventative Maintenance:
    • Perform preventative maintenance on Company products.

  4. Establish and Manage Local Maintenance Service:
    • Establish and manage a local maintenance service.

  5. Facilitate Communication Between Customer and Applications Programmer:
    • Provide liaison between customer and applications programmer for customer requests involving change in applications.

  6. Research Market Needs and Customer Applications:
    • Research market needs and customer applications of Company products.
    • Submit application reports to management in a timely manner.

  7. Support Sales Activities:
    • Support sales activities and establish and maintain good relationships with customers.
    • Participate in sales meetings as required.

  8. Provide Training and Submit Reports:
    • Provide training to other Company field service engineers as needed.
    • Submit various reports, such as service reports, weekly reports, and expense reports to management in a timely manner.

Salary $90-100k

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