Search Jobs
Find your next opportunity today.
Field Service Engineer (Santa Clara, CA)
3131 Jay Street, Suite 101 Santa Clara, CA 95054 US
Job Description
Job Title: Field Service Engineer
Salary Range: $95k to $100k
Job Summary: The Junior Field Service Engineer is responsible for providing independent field service engineering activities to Company customers. This entry-level position involves troubleshooting complex products and problems, responding to service calls, providing over-the-phone consultation, scheduling and performing repairs on Company products at customer sites, and conducting preventative maintenance. The Junior Field Service Engineer also establishes and manages a local maintenance service.
Essential Job Functions - Field Service Engineering:
- Receive service calls from customers.
- Determine customer needs or problems and respond accordingly.
- Provide over-the-phone consultation and advice to customers.
- Respond to emergency customer situations.
- Schedule and perform repairs on Company products at customer sites.
- Perform preventative maintenance on Company products.
- Establish and manage a local maintenance service.
Qualifications for the Role:
- Bachelor's degree in Engineering or related field.
- Relevant internship or work experience in a similar role is a plus.
- Strong technical and analytical skills.
- Excellent problem-solving abilities.
- Ability to work independently and in a team.
- Effective communication skills for customer interactions.
- Willingness to respond to emergency situations and travel as needed.
- Knowledge of preventive maintenance procedures.
