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Prosum
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Field Service Support Coordinator
Job Description
Essential Job Functions
Inventory, Parts and Asset Management
• Search and maintain inventory records to determine if parts and/or products on hand is in sufficient quantity.
• Assure that the ordered parts and/or products are delivered on schedule, at the negotiated price, and meets the quality standards of the company.
• Coordinate appropriate methods needed to distribute parts and/or products in a cost-effective manner to and from the supplier.
• Adapt and use internal and customer portal sites for purchase orders and reporting.
• Create and submit quotations with service reports to customers.
• Prepare requisitions, purchase orders and other forms as directed.
• Communicate with the accounting team to assure the timely processing of inventory payables and other inventory accounting related matters.
• Interface with the sales and service team to coordinate purchasing management.
• Interface with the sales and service team to coordinate proper inventory management.
• Confirm items, prices and freight costs of purchasing shipments to verify information against bills of lading, invoices, orders, or other records; forwards invoices to the accounting department.
• Communicate in a professional manner with supplier(s) (i.e. MRF in providing RFQ, negotiating pricing, delivery schedule) and headquarters in Japan (i.e. in providing delivery schedule to Japan).
• Organize information in a variety of formats (Excel charts, diagrams, email, etc.) in a timely manner.
• Create and arrange periodical (i.e. annual) cost reduction negotiation with suppliers.
• Coordinate and keep records for registering and disposing assets, inventory, parts.
• Assist and perform other projects as assigned by management.
Export/Import and Shipping/Receiving
• Coordinate with the Company’s logistic teams, below tasks will be performed.
• Collect import, export, shipping documentation, review, and processing.
• With knowledge of export and import regulations, prepare shipping documents. (Export, Import and domestic shipment)
• Daily tracking & follow up on all shipments. Arrange shipment on forwarding specified destinations.
• Awareness of import & export regulations of documentation, packaging, and labeling requirements for each country, and prepare such.
• Be involved with the physical shipment handling.
• Create shipment. Able to pack products with secure cushions. Maintain all shipping materials, such as boxes, cushions, and shipping tapes, etc.
• Investigate and resolve troubled shipment. Keep management, Sales, and HQ informed of any issues or problems.
• Communicate with custom brokers on documentation. If necessary, research and prepare documents.
• Communicate with the freight forwarders in managing shipment schedules.
• Answer general inquiries from customers, vendors, or other colleagues and assist with their shipment.
• Hazardous Goods knowledge preferred.
Engineering Support and Administration
• Assist Field Service Engineers for scheduling meetings, taking minutes, and reporting.
• Support travel arrangements (domestic and international) including hotel, flights, rental car, etc.
• Support engineers’ inquiries and refers matters to the appropriate party and follow up as necessary.
• Provide general office support including mail distribution, answering telephones, filing, catering, ordering supplies, etc.
• Ensure operations of office equipment by completing maintenance and calling of repairs
• Organize and compile company records and documentation.
• Implement administrative and office procedures in order to improve the effectiveness and efficiency of workflow and reporting procedures.
• Help to manage and renew contracts with corporate service agencies.
• Identify administrative needs and develop appropriate solutions or recommendations.
• Interpret and apply laws, rules, and regulations applicable to the organization.
• Answer general inquiries from customers, venders, or other colleagues.
• Handle sensitive information in a confidential manner.
• Coordinate office activities.
Other & Miscellaneous
• Seek constant improvement, more efficient and less expensive ways and means in work processes.
• Perform other duties and projects as assigned by Company management.
• Maintain high ethical standards in the workplace.
• Report all irregular issues and problems to management for solution.
• Maintain good communication with supervisors, other staff members, customers and others.
• Comply with all company policies and procedures.
• Be responsible for maintaining a clean and safe working area.
Education & Work Experience
• Experience in inventory management preferred.
• Japanese language skill.
Tools & Equipment
• General office equipment including phones, personal computer, email, fax, copier, etc.
• Software includes the use of Windows operating system, MS Office, ERP, and QuickBooks.
Field Service Support Coordinator
3000 NW STUCKI PL STE 180 Hilsboro, OR 97124 US
Job Description
Field Service Support Coordinator
Job Description
Essential Job Functions
Inventory, Parts and Asset Management
• Search and maintain inventory records to determine if parts and/or products on hand is in sufficient quantity.
• Assure that the ordered parts and/or products are delivered on schedule, at the negotiated price, and meets the quality standards of the company.
• Coordinate appropriate methods needed to distribute parts and/or products in a cost-effective manner to and from the supplier.
• Adapt and use internal and customer portal sites for purchase orders and reporting.
• Create and submit quotations with service reports to customers.
• Prepare requisitions, purchase orders and other forms as directed.
• Communicate with the accounting team to assure the timely processing of inventory payables and other inventory accounting related matters.
• Interface with the sales and service team to coordinate purchasing management.
• Interface with the sales and service team to coordinate proper inventory management.
• Confirm items, prices and freight costs of purchasing shipments to verify information against bills of lading, invoices, orders, or other records; forwards invoices to the accounting department.
• Communicate in a professional manner with supplier(s) (i.e. MRF in providing RFQ, negotiating pricing, delivery schedule) and headquarters in Japan (i.e. in providing delivery schedule to Japan).
• Organize information in a variety of formats (Excel charts, diagrams, email, etc.) in a timely manner.
• Create and arrange periodical (i.e. annual) cost reduction negotiation with suppliers.
• Coordinate and keep records for registering and disposing assets, inventory, parts.
• Assist and perform other projects as assigned by management.
Export/Import and Shipping/Receiving
• Coordinate with the Company’s logistic teams, below tasks will be performed.
• Collect import, export, shipping documentation, review, and processing.
• With knowledge of export and import regulations, prepare shipping documents. (Export, Import and domestic shipment)
• Daily tracking & follow up on all shipments. Arrange shipment on forwarding specified destinations.
• Awareness of import & export regulations of documentation, packaging, and labeling requirements for each country, and prepare such.
• Be involved with the physical shipment handling.
• Create shipment. Able to pack products with secure cushions. Maintain all shipping materials, such as boxes, cushions, and shipping tapes, etc.
• Investigate and resolve troubled shipment. Keep management, Sales, and HQ informed of any issues or problems.
• Communicate with custom brokers on documentation. If necessary, research and prepare documents.
• Communicate with the freight forwarders in managing shipment schedules.
• Answer general inquiries from customers, vendors, or other colleagues and assist with their shipment.
• Hazardous Goods knowledge preferred.
Engineering Support and Administration
• Assist Field Service Engineers for scheduling meetings, taking minutes, and reporting.
• Support travel arrangements (domestic and international) including hotel, flights, rental car, etc.
• Support engineers’ inquiries and refers matters to the appropriate party and follow up as necessary.
• Provide general office support including mail distribution, answering telephones, filing, catering, ordering supplies, etc.
• Ensure operations of office equipment by completing maintenance and calling of repairs
• Organize and compile company records and documentation.
• Implement administrative and office procedures in order to improve the effectiveness and efficiency of workflow and reporting procedures.
• Help to manage and renew contracts with corporate service agencies.
• Identify administrative needs and develop appropriate solutions or recommendations.
• Interpret and apply laws, rules, and regulations applicable to the organization.
• Answer general inquiries from customers, venders, or other colleagues.
• Handle sensitive information in a confidential manner.
• Coordinate office activities.
Other & Miscellaneous
• Seek constant improvement, more efficient and less expensive ways and means in work processes.
• Perform other duties and projects as assigned by Company management.
• Maintain high ethical standards in the workplace.
• Report all irregular issues and problems to management for solution.
• Maintain good communication with supervisors, other staff members, customers and others.
• Comply with all company policies and procedures.
• Be responsible for maintaining a clean and safe working area.
Education & Work Experience
• Experience in inventory management preferred.
• Japanese language skill.
Tools & Equipment
• General office equipment including phones, personal computer, email, fax, copier, etc.
• Software includes the use of Windows operating system, MS Office, ERP, and QuickBooks.
