Help Desk Tech II

Denver, CO Denver

Employment Type: Contract To Hire Job Category: Helpdesk Support Job Number: 23262

Job Description

Are you passionate about leading operational excellence in an entrepreneurial and dynamic work environment? Are you yearning for an opportunity to utilize your creativity to grow a scaling process?

We are looking for an IT Help Desk Technician II to join us on our journey to facilitate a digital revolution in the B2B supply chain. We are a culture-first organization that works relentlessly to maintain our culture.

The IT Help Desk Technician II provides technical support for customers experiencing computer issues.  This position is often the first point of contact and will respond by phone, remotely, or in person to solve problems using resources and technical knowledge.

Essential Duties and Responsibilities:
  • Manages help desk tickets.
  • Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
  • Resolves internal user problems and ensures correct operation of personal computers.
  • Maintains parts inventory and logs all service/repair activity.
  • Performs system setups for new hires and tracking of tech-related equipment per defined in asset management policies
  • Provides accounts and group memberships for new and existing teammates in systems such as Google Workspace, Slack, the company’s native apps, Microsoft Azure, Cloud Directory solutions, etc.
  • Records client interactions, including inquiries, complaints, comments, actions taken and uses feedback from customers to improve problem-solving techniques and customer service.
  • Other duties as assigned

  • Excellent problem-solving and critical-thinking skills to quickly diagnose and resolve technical issues.
  • Ability to learn new technologies and implement them.
  • Proficiency in Microsoft Office (outlook, excel, word) and Google Workspace
  • Demonstrate a strong sense of urgency in all projects and an ability to prioritize and re-prioritize as necessary.
  • Ability to multi-task projects and required tasks in an organized fashion
  • Ability to work in a team environment as well as self-motivated in individual projects
  • Ability to communicate both verbally and written to all levels of the organization

Educational/Experience Requirements:
  • Associates or Bachelor’s degree (B.A.)
  • 1-3 years related experience and/or training

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