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Helpdesk Support (Nashville)
Employment Type:
Contract To Hire/Perm
Job Number: 25202
Remote Options: Onsite
Job Description
Helpdesk Support
Location: Nashville, TN
Salary Range: $55k to $69k
Job Summary The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Key Responsibilities
Location: Nashville, TN
Salary Range: $55k to $69k
Job Summary The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Key Responsibilities
- Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity.
- Assist customers with account setup, password resets, and general troubleshooting.
- Document and track customer interactions and solutions in the help desk system.
- Escalate complex issues to tier 2 technicians or other departments as needed.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online.
- Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community.
- High School Diploma or equivalent.
- Strong verbal and written communication skills.
- Basic knowledge of computer hardware, software, and networking.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Previous customer service or technical support experience is a plus.
- Experience troubleshooting hardware/software issues on MAC, PC, and iPhone.
- Familiarity supporting Office 365 services like email, Outlook, Word, and Excel.
- Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box.
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Ready to take your career to new heights in Nashville, Tennessee? Explore our job opportunities in this vibrant city known for its rich music scene, diverse culture, and booming job market. Nashville, often referred to as Music City, offers a unique blend of southern charm and metropolitan allure. From the iconic Grand Ole Opry and Country Music Hall of Fame to the trendy restaurants and art galleries in The Gulch, Nashville has something for everyone. With professional sports teams like the Tennessee Titans, world-class theaters such as the Ryman Auditorium, and picturesque parks like Centennial Park, Nashville provides endless opportunities for growth and entertainment. Join us in Nashville today and kickstart your career in this dynamic and enchanting city!