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Helpdesk Technician
1303 W Optical Dr Azusa, CA 91702 US
Job Description
Position: Helpdesk Technician
Skills and Abilities:
- Preferably holds an A+ certification or equivalent certification in hardware/software troubleshooting.
- Proficient in Microsoft-based desktop environments, including Windows 7/8, and Microsoft Office Suite.
- Strong understanding of network concepts and technologies such as TCP/IP and DNS.
- Capable of managing multiple tasks or issues concurrently while prioritizing effectively.
- Comfortable adapting to work interruptions and maintaining productivity.
- Excellent written and oral communication skills, along with good telephone etiquette and legible handwriting.
- Strong interpersonal skills to interact courteously with individuals across all organizational levels, including hospital personnel, vendors, and the general public.
- Proficient in word processing, spreadsheets, databases, and graphics programs on a personal computer.
- Skilled in preparing and editing complex documents.
- Ability to independently take responsibility, exercise initiative, make decisions within the assigned authority, and work without direct supervision.
- Creative, enthusiastic, and adept at multitasking effectively.
- Strong organizational, detail, and time management skills with acute attention to detail and an awareness of urgency.
- Experienced in handling a high volume of phone calls, emails, and IT support tickets.
- Capable of working in a fast-paced environment and maintaining composure under pressure.
- Typing speed of at least 40 words per minute and familiarity with IT/IS terminology.
- Physical capability to lift office supplies and equipment weighing up to 50 pounds.
- Comfortable sitting for extended periods while performing tasks.
- Maintains confidentiality of all information.
- Flexible and willing to acquire new skills.
- Proficient in multitasking to assist the department team with various tasks.
Compensation: $25-27 per hour
This role requires a skilled individual with a diverse skill set, encompassing technical expertise, communication abilities, multitasking capabilities, and adaptability to work in a dynamic environment.
