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Job Summary: The IT Asset Manager II is responsible for managing IT assets including software, software subscriptions, hardware, and leases in support of the Technology Solutions-managed subsidiaries, divisions, and the corporate office, which represents approximately 10,000 users. This position is also responsible for maintaining the integrity of asset data within ServiceNow and the processes/reporting required to ensure software compliance, hardware tracking/retirement, proactive identification of support renewals, and lease expirations to enable the IT Procurement to effectively negotiate and/or identify alternatives. The IT Asset Manager II will also serve as the liaison for vendor software audits and will be responsible for ensuring remediation if necessary.
ESSENTIAL FUNCTIONS:
Requirements Management and Analysis:
Functional Design:
Participate in the installation and configuration of development/test/production Microsoft Finance and Supply Chain Management environments is required.
REQUIRED & PREFERRED QUALIFICATIONS:
CORE COMPETENCIES:
IT Asset Management:
Hardware Asset Management:
IT Asset Manager II
10801 Walker Street , Suite 250 Cypress, CA 90630 US
2023-10-06
2024-01-09
Employment Type:
Perm
Job Category: Other Area(s)
Job Number: 23954
Job Description
Job Summary: The IT Asset Manager II is responsible for managing IT assets including software, software subscriptions, hardware, and leases in support of the Technology Solutions-managed subsidiaries, divisions, and the corporate office, which represents approximately 10,000 users. This position is also responsible for maintaining the integrity of asset data within ServiceNow and the processes/reporting required to ensure software compliance, hardware tracking/retirement, proactive identification of support renewals, and lease expirations to enable the IT Procurement to effectively negotiate and/or identify alternatives. The IT Asset Manager II will also serve as the liaison for vendor software audits and will be responsible for ensuring remediation if necessary.
ESSENTIAL FUNCTIONS:
Requirements Management and Analysis:
- Ability to define, document, and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.
- Accurately translates business requirements into functionality.
- Manages requirements to meet business expectations.
- Prioritizes business requirements and recommends changes to multiple business processes.
- Understands business process complexity.
- Assesses the risks of various solutions looking across multiple applications.
- Documents and contributes to the "to be" business process state considering multiple factors.
Functional Design:
- Ability to translate business requirements to functional designs using analysis and design techniques.
- Understands and creates functional design specifications for low to high complexity solutions.
- Provides the link between the business and technical views of the system.
- Can listen to and understand technological constraints.
- Clarifies the business rationale of a solution concept.
- Maps business requirements to functional specifications ensuring traceability.
- Anticipates weaknesses in the design solution to ensure risk is mitigated.
- Understands technical design specifications and ensures that the technical solution(s) developed will satisfy the needs of the business.
- Capitalizes on reusability while minimizing rework by incorporating prior resolved solutions.
- Considers solution interdependencies in functional design.
- Considers third-party application features and upgrades prior to designing in-house solution.
- Develops solutions for system needs that business partners would not be able to articulate on their own.
Participate in the installation and configuration of development/test/production Microsoft Finance and Supply Chain Management environments is required.
- Builds user acceptance test cases.
- Coordinates, monitors, and trains end-users on business solution.
- Provides clarification on basic questions of solution testing.
- Incorporates customer feedback into the delivery of service to provide the best experience possible for the customer.
- Quickly and effectively solves customer problems.
- Facilitates end-user adoption of business solution.
- Monitors testing of business solution.
REQUIRED & PREFERRED QUALIFICATIONS:
- Bachelor’s Degree or equivalent work experience in a related field required.
- MS Dynamics CRM experience preferred.
- Demonstrated ability to have successfully completed multiple implementations and/or platform upgrades.
- Must be skilled in analytical techniques, practices, and problem solving.
- Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
- Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders, and management required.
- Proficiency with Microsoft Windows and Microsoft Office products required.
- Capable of learning new systems and creating/implementing new system functionality.
- Understands advanced internet and client/server architectures.
- Possesses intermediate knowledge of SQL and databases.
- Detail-oriented with excellent interpersonal communication skills.
- Excellent customer service skills.
- Presents information in a concise and focused manner.
- Listens to others.
- Communicates written information (for example, facts, ideas, or messages) in a succinct and organized manner.
- Produces written information, which may include technical material that is appropriate for the intended audience.
- Shares ideas and perspectives and encourages others to do the same.
- Informs others involved in a project of new developments.
- Ensures written messages have the desired effect on the target audience.
CORE COMPETENCIES:
IT Asset Management:
- Knowledge of the set of business practices that join contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the IT environment.
- Able to:
- Monitor the life cycle of all IT assets from procurement to disposal using multiple data sources including ServiceNow, SCCM, and other third-party monitoring tools.
- Gather detailed hardware and software inventory information.
- Maintain policies, standards, processes, systems, and measurements that enable the organization to manage the IT Asset Portfolio with respect to risk, control, and compliance as established by the business.
Hardware Asset Management:
- Knowledge of all of the infrastructure and processes necessary for the effective management, control, and protection of IT hardware assets, throughout all stages of their lifecycle from acquisition through disposal.
- Able to:
- Manage the request and approval processes, life cycle, redeployment, and disposal of hardware assets including but not limited to:
- Managing laptop loaner pool.
- Managing evaluation hardware.
- Assuring disposal of hardware is in compliance with e-waste policy
- Manage the request and approval processes, life cycle, redeployment, and disposal of hardware assets including but not limited to:
