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IT Support Technician
Calabasas Hills (Hybrid), CA 91301
Employment Type:
Contract To Hire
Job Number: 25552
Remote Options: Hybrid
Job Description
IT Support Technician
Pay Range: $24/hour to $27/hour
Job Summary
An organization in the hospitality and restaurant industry is seeking an IT Support Technician to provide first- and second-level technical support for multiple business locations. This role supports restaurant and operational technology environments by troubleshooting technical issues, maintaining systems, and ensuring business-critical applications and infrastructure operate efficiently.
The IT Support Technician will collaborate with infrastructure and operations teams to resolve technical problems, support end users, and maintain a high level of system availability across locations.
Key Responsibilities
Technical Support (Approximately 80%)
Documentation & Process Management (Approximately 20%)
Required Qualifications
Preferred Qualifications
Key Competencies
Work Environment
This role supports a distributed operational environment and may involve supporting multiple locations and end users across business units. Candidates should be comfortable working in a fast-paced environment and providing responsive support for business-critical systems.
An organization in the hospitality and restaurant industry is seeking an IT Support Technician to provide first- and second-level technical support for multiple business locations. This role supports restaurant and operational technology environments by troubleshooting technical issues, maintaining systems, and ensuring business-critical applications and infrastructure operate efficiently.
The IT Support Technician will collaborate with infrastructure and operations teams to resolve technical problems, support end users, and maintain a high level of system availability across locations.
Key Responsibilities
Technical Support (Approximately 80%)
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Provide Tier 1 and Tier 2 technical support for end users across multiple locations.
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Troubleshoot and resolve hardware, software, and connectivity issues using established troubleshooting methods.
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Perform hands-on support activities such as installing and upgrading software, installing hardware, and configuring systems and applications.
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Provide remote troubleshooting support using phone, remote management tools, and other support technologies.
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Perform preventative maintenance on workstations, laptops, printers, and related peripherals.
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Coordinate warranty repairs with approved vendors and service partners.
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Provision and configure new user accounts, including domain access, email accounts, and group memberships.
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Image and configure new workstations and laptops for employee use.
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Maintain and update internal knowledge base documentation related to troubleshooting procedures and technical solutions.
Documentation & Process Management (Approximately 20%)
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Record, track, and document technical issues and resolutions in the help desk or ticketing system.
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Maintain accurate records of troubleshooting steps, actions taken, and outcomes for each service request.
Required Qualifications
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Some college coursework and/or completion of a technical training program.
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2+ years of experience working in an IT Service Desk or Help Desk environment.
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Experience supporting Windows operating systems (Windows 7/10 or later).
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Experience troubleshooting Microsoft Office applications (e.g., Excel).
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2+ years of experience with Active Directory, including user and group management.
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Understanding of basic networking principles.
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Knowledge of computer hardware including:
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Desktop and laptop systems
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Networking equipment
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Wireless access points
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Printers and peripherals
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Point-of-sale (POS) systems
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Preferred Qualifications
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Experience with IT service management or CRM tools (e.g., Ivanti Service Manager, HEAT, or similar).
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Relevant technical certifications such as CompTIA A+, Network+, HDI, or Microsoft certifications.
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Experience supporting point-of-sale systems or restaurant applications.
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Experience with systems lifecycle management or endpoint management tools.
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Basic scripting knowledge using PowerShell, VBScript, or batch scripting.
Key Competencies
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Strong written and verbal communication skills.
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Customer-focused mindset with a service-oriented approach.
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Ability to maintain confidentiality and handle sensitive information with integrity.
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Strong troubleshooting and analytical problem-solving skills.
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Ability to work both independently and collaboratively within a team environment.
Work Environment
This role supports a distributed operational environment and may involve supporting multiple locations and end users across business units. Candidates should be comfortable working in a fast-paced environment and providing responsive support for business-critical systems.