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Network Engineer
100 South Anaheim Blvd Anaheim, CA 92805 US
Job Description
Pay Rate: $60/hour
Description:
NetOps monitors and performs combined Tier1 and Tier2 response to ticketed Incidents as well as to requests for assistance through Chat application channels. We monitor DNs, Reedy Creek, Retail, and C3PO environments. We are not a 24/7 NOC, but we do provide on-call support around the clock.
We use PagerDuty and group Chat software to call out issues and it is the primary responsibility of the on-call NetOps tech to provide first response.
PagerDuty shifts are 12hr/7dy shifts changing ownership at 6am and 6pm. There is a week of nights, followed by a week of days. With a four-person rotation, that flows as two weeks of on-call followed by two weeks off-call.
Note that when you transition from nights to days halfway through your two weeks, you will end up on-call for a 24hr period from 6pm Sunday to 6pm Monday. You begin an on-call rotation on a Monday evening at 6pm and end on a Sunday evening at 6pm two weeks later. This schedule may change as the team grows in size. The team also performs MAC work and accepts new network Handoffs (taking ownership and responsibility for them) via RITM, as well as performing Config Compliance and OS Currency updates as required via RITM.
The group works normal business hours with additional responsibilities for on-call and after-hours work that is usually performed after hours or before start-of-day depending on multiple factors. Most planned night-time work is done Monday through Thursday nights. Weekends are usually restricted to Incident response.
Minimum of 3 years of experience in network engineering and operations for a Major Enterprise network in a 7x24x365 environment. Normal hours and business days apply, but must be available to work after hours, weekends and some holidays as well as providing Tier1-3 on-call support on a rotation basis will be required.
- Experience working in a Cisco network environment with ability to investigate Palo Alto FWs
- Consistent track record of implementing large-scale and mission-critical networks
- Experience running and supporting high availability infrastructure
- Working experience with Public Cloud infrastructure (AWS, Azure and/or GCP)
- Experience implementing/maintaining monitoring and alerting for production systems
- Network theory and services (TCP/IP, UDP/IP, 7 layers of OSI, DNS, DHCP)
- Mid-level expertise with STP, ISIS, BGP, EVPN and MPLS
- Network hardware (firewalls, routers, switches, load balancers, transport gear)
- Exceptional advanced troubleshooting skills
- Understanding of Network Security principals and best practices
