Salesforce Business Analyst / Admin

Redlands, CA 92373

Employment Type: Contract/Contract to Hire Job Category: SalesForce Job Number: 19452

Job Description

Business Analyst - Salesforce

Join our dynamic team and work with business colleagues, analysts and developers to transform and support key business processes on our Salesforce platform.

  • Provide business analysis support to design technical solutions to defined business problems
  • Collaborate with business colleagues, working directly with the Salesforce platform to diagnose and resolve technical issues and implement applications
  • Provide user story analysis, assessment, and applicable documents needed to enhance page layouts, workflows, validation rules, user visibility, custom code (Visualforce or Apex), etc. Coordinate with other teams as needed.
  • Provide a test strategy, conduct testing and promote changes through our multi-tier environment
  • Work on identified user stories as defined and prioritized by the business including enabling new features, supporting process updates, maintaining production systems, and developing new tools to support business needs
  • Consider other teams and stakeholders in a shared instance when proposing any solution or making any change
  • Participate actively in Daily Standup, Agile Grooming and other standard meetings 
  • Assist in conducting the weekly production deploys, validation, and post-production support to address production defects

  • Minimum of three years of configuration experience in
  • Salesforce Admin 101 certification, or higher
  • Bachelor’ s degree in information systems, computer science, business administration or related field, or equivalent relevant work experience
  • Process-driven analysis skills and background in various requirement discovery methods
  • Strong facilitation skills to elicit requirements from various personalities across organization boundaries including senior executives
  • Proven experience in driving consensus across multiple stakeholders
  • Strong verbal and written communication skills to work effectively with clients, team members, and management
  • Understand technical jargon and possess the ability to communicate it in layman’ s terms
  • Ability to analyze and document complex business processes

Recommended Qualifications:
  • Certified developer, or higher
  • Experience developing with Apex, Visualforce and SOQL
  • 3 years of experience in Pardot or an equivalent Marketing Automation system or Sales Cloud or Service Cloud experience

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