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Salesforce CPQ Application Analyst

Atlanta, GA 30328

Employment Type: Perm Job Category: CRM Job Number: 23576

Job Description


Primary Responsibilities
 
  1. Work with Lead to Quote process team to define schedule for working with internal business leaders and individual companies / sites to gather requirements. 
  2. Lead requirements sessions with business leaders and users to gather, synthesize, analyze and document business requirements. 
  3. Guide Proof-of-Concept projects to validate new architectures and solutions.
  4. Engage with Salesforce Technical Architect and staff to determine the most appropriate strategy and designs to meet business needs.
  5. Effectively communicate status, collaborate, and problem-solve with relevant stakeholders
  6. Collaborate with colleagues to identify recommendations for process improvements, overcoming constraints, and resolve difficult operational and technological issues.
  7. Work directly with and serve as the liaison where needed between business units, technology (IT) teams and the company’s CRM Team 
  8. Facilitate User Acceptance of Solutions including demonstrations, proof-of-concepts, etc.
  9. Assist in quality assurance and defining testing strategy and risks. Provide significant contributions in the testing and debugging of new functionality.
  10. Recommending AppExchange solutions that might be available rather than building new.
  11. Participate in Agile team with planning, scoping and testing of technical solutions for the product capabilities, through to continuous delivery to production.
  12. Understand core aspects of SFDC capabilities, including upcoming changes and potential system implications related to the SFDC release upgrades (currently scheduled 2-3 times a year) and provide suggestions to CRM Management for future usage of new features.
  13. Provide production system support and act as an escalation point for risks and issues between company’s CRM support team.
  14. Maintain and create product configuration models in Logik.io
 
Mandatory Requirements
 
  • 4+ years experience as Salesforce Business Systems Analyst
  • Experience and skill in performing business analyses, documenting requirements and specifications, and mapping processes
  • Excellent interpersonal and leadership skills
  • Excellent communication skills technical and non-technical staff
  • Strong analytical skills
  • Proficient in Excel/Google Sheets
 
Qualifications
 
  • Ability to work as part of a team to tackle technical problems in multifaceted environments
  • Experience leading internal initiatives
  • Excellent critical thinking skills
  • Be independent, self-driven and naturally curious
 
Preferred Skills and Education
 
  • Bachelor’s degree in Computer Science or related field
  • Certification in Salesforce
  • Prior experience working with a Sales Team
  • Scrum/Agile Project Management Experience
  • Experience with Salesforce CPQ, Experience Cloud, and Commerce desired
  • Experience configuring various Salesforce modules including but not limited to account management, opportunity management, case management, campaign management, flows, profiles, roles, sharing rules and reports.
  • Experience with advanced product configuration engines such as Logik.io, BigMachines and Steelbrick.

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