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Senior Systems Engineer, Generalist
22710 72nd Ave S Kent, WA 98032 US
Job Description
IT System Engineer, Senior
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Onsite. Location Options: Medford, OR - Portland, OR - Seattle, WAÂ
*Can work a 3 days in, 2 days out hybrid schedule*
Starting ASAP!Â
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Must have:
They're not opposed to seeing "System Admin" as the last / only role on a resume IF 1) the experience is within a large, fast moving organization 2) The person had experience in those roles with building / designing. They're a smaller shop, so their version of "Level III" could be comparable to other organizations "Admin" or "Level II".
Plus:
- Team lead / Manager / Mentor
- MSP Experience / IT Firm ExperienceÂ
- Certs / Degrees
PERSONALITY PROFILE:Â
 JOB SUMMARY
The Service Engineer (SE) is primarily responsible for providing highest level of support (T3 technical expertise) to end users by handling service requests that have been escalated by lower tiers. Support will generally be provided, remotely, over the phone, or via email however some onsite work may be necessary. They will be required to develop solutions for complex network, desktop, and server problems. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations. The SE will also work to continuously advance personal and organizational technical abilities. As a senior team leader in the organization, the SE must be a champion of the company culture, leading by example hold them to the highest behavior standards.
ESSENTIAL FUNCTIONS OF THE JOB
SKILLS AND ABILITIES
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EXPERIENCE REQUIREMENTS
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EDUCATION / CERTIFICATION REQUIREMENTS
PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB
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Onsite. Location Options: Medford, OR - Portland, OR - Seattle, WAÂ
*Can work a 3 days in, 2 days out hybrid schedule*
Starting ASAP!Â
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Must have:
- 3+ years of experience with systems - implementing & administrating infrastructure on premises and in the cloud
- ***Systems include Active Directory, Azure Active Directory, and Office 365 global administration
- Understanding of Hyper-V, VMWare and other virtualization platforms
- Windows Server environments (5+ years)
- M365 (3+ years) - Must have Active Directory
- Network / Firewall / Switch experience (~3 Years)
- Experience designing and building - KC is not interested in seeing any candidates that have primarily been "maintaining".Â
- ***Looking mostly for LAN and WAN configuration, setup, & troubleshooting mostly
They're not opposed to seeing "System Admin" as the last / only role on a resume IF 1) the experience is within a large, fast moving organization 2) The person had experience in those roles with building / designing. They're a smaller shop, so their version of "Level III" could be comparable to other organizations "Admin" or "Level II".
Plus:
- Team lead / Manager / Mentor
- MSP Experience / IT Firm ExperienceÂ
- Certs / Degrees
PERSONALITY PROFILE:Â
- Flexible. Able to work afterhours at times and participate in on-call escalation shifts
- Ability and desire to provide exceptional customer service
- Ability and desire to stay current and informed on new, upcoming, and planned cloud-based technologies from Microsoft and potentially other providers
- Ability to challenge existing solutions and strategies in a collaborative and constructive fashion with both colleagues and partners
- Ability to act with a sense of urgency while paying attention to detail
- Ability to multi-task effectively and thrive in a fast-paced environment
- Ability to communicate in a positive, effective, and efficient manner
- Ability to work independently and as part of a team
- Ability to prepare, organize and present information to individuals and groups
 JOB SUMMARY
The Service Engineer (SE) is primarily responsible for providing highest level of support (T3 technical expertise) to end users by handling service requests that have been escalated by lower tiers. Support will generally be provided, remotely, over the phone, or via email however some onsite work may be necessary. They will be required to develop solutions for complex network, desktop, and server problems. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations. The SE will also work to continuously advance personal and organizational technical abilities. As a senior team leader in the organization, the SE must be a champion of the company culture, leading by example hold them to the highest behavior standards.
ESSENTIAL FUNCTIONS OF THE JOB
- Thorough understanding of Hyper-V, VMWare and other virtualization platforms
- Thorough understanding of Industry best practices for Windows Server environments and associated roles and dependencies
- Provide mentoring, guidance and education to junior staff. Provide feedback to junior staff, and work with the manager to ensure their appropriate professional development
- Troubleshoot and resolve all tier 2+ escalated tickets, including those associated with design, development, documentation, analysis, testing or modification of the following, but not limited to:
- Line of business applications
- Operating systems, or hypervisors (VmWare or Hyper-v)
- Â Hardware configurations (servers, firewalls, L2/L3 switches, wireless and VoIP phones)
- Provide timely and business driven recommended solution for Pre-Sales Engineering (PSE) requests
- Includes: systems analysis, consulting with users on business objectives and recommending solutions that are supportable and fit within the framework of our technology stack.
- Work alongside our vCIO team to support customers business and technology strategies.
- Provide exceptional customer service while communicating ticket updates to client frequently, and professionally.
- Continuously develop technical and professional skills by learning from experiences, studying, and completing relevant training or certification courses
- Seek to continuously improve operational efficiency through automation and tool developmentÂ
- Other duties as assigned
SKILLS AND ABILITIES
- Ability and desire to provide exceptional customer service
- Ability to act with a sense of urgency while paying attention to detail
- Ability to multi-task effectively and thrive in a fast-paced environment
- Ability to communicate in a positive, effective, and efficient manner
- Ability to work independently and as part of a team
- Ability to prepare, organize and present information to groups of people
- Ability to work afterhours at times and participate with on-call shifts
- Advanced technical skillset in LAN/WAN design and troubleshooting
- Advanced technical skillset in Windows operating systems: Windows (XP,7,8,10) Window Server (SBS,2008 R2,2012,2016,2019 etc.)Â
- Proficient with Microsoft Office Applications including Visio
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EXPERIENCE REQUIREMENTS
- Minimum of five (5) years experience in an IT support or consulting role
- Minimum of five (5) years experience with o365, Windows Servers and supporting technologies.Â
- Minimum of five (5) years experience with LAN and WAN configuration, setup, and troubleshootingÂ
- Minimum of five (5) years experience providing excellent exceptional service directly to end users
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EDUCATION / CERTIFICATION REQUIREMENTS
- A BA/BS in related field is preferred
- One or more of the following industry certifications Azure, o365, MCSA/E, CCNA/P, CCIE, are preferred though equivalent experience can be substituted.
- Possesses valid driver’s license and proof of insurance, acceptable driving record.
PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB
- Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance
- Frequently operates a motor vehicle while traveling to client site
- Frequently exposed to outside elements when traveling to client site
- Frequently sits and/or stands for long periods of time
- Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting
- Frequently works in a well-lit, tempered room
- Frequently views the computer to perform duties
- Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
- Occasionally lifts objects such as office supplies, computers, monitors, and servers with weight up to 50 pounds
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Ready to launch your career in Kent, Washington? Known for its vibrant community, stunning landscapes, and endless outdoor adventures, Kent is the perfect place to grow both personally and professionally. With easy access to the Pacific Northwest's natural beauty, including nearby Mount Rainier National Park and the Puget Sound, Kent offers a unique combination of urban amenities and outdoor experiences. Explore the local Kent Farmers Market, catch a show at the Kent Station, or cheer on the Seattle Thunderbirds. Don't miss the chance to join this thriving community and discover why Kent, WA, is the ideal location to take your career to the next level. Begin your job search today and be part of this dynamic and welcoming city!
