Sr. Infrastructure Engineer

Torrance, CA 90503

Employment Type: Contract To Hire/Perm Job Category: Infrastructure Job Number: 23671

Job Description

Sr. Infrastructure Engineer
  • Provide VIP/Executive support for all key decision makers and escalations
  • Act as primary interface between key client contacts and IT teams
  • Provide technical expertise for devices, applications, and network systems across all clients
  • Coordinate escalations for technical issues with other  teams as needed
  • Create client documentation when missing or new solutions are deployed for optimum support
  • Provide Project support for PC refresh, server and network deployments
  • Actively demonstrate excellence in all KPIs and Service Levels
  • Perform dispatch scheduling and on-site coverage to meet client commitments
  • Lead team onboarding activities for new clients and services
  • Assist engineers during new hire onboarding and with new client assignments.
  • Perform dispatch scheduling and on-site coverage to meet client commitments
d. Knowledge base requirements
  • Expert in Windows 10/11 and macOS operating system support
  • Master in Azure AD/Microsoft 365 solutions and administration
  • Skilled in troubleshooting network hardware and configuration
  • Proficient in Microsoft 365 product deployment and support
  • Efficient with iOS/Android device MDM provisioning and support
  • Experience with ConnectWise Ticket Management Tool
  • Previous experience with an MSP

Pay Rate: $55-70/hr


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