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Systems Manager:
Personnel:
LA Â Â Â Â Â Â Â Â $135-150k
Systems Manager
2980 Columbia Street Torrance, CA 90503 US
2023-09-13
2023-10-30
Employment Type:
Perm
Job Category: IT Manager
Job Number: 23896
Job Description
Systems Manager:
- Lead team SLA resolution of all cloud, server, application and network systems
- Provide leadership on securing and administering company tech stack
- Drive Compliance KPIs through increased automation of  tech stack
- Insure proper workload balance among SysAdmin Team Members
- Provide Technical Escalation direction for the Systems Administration team
- Coordinate technical issues with vendors as required
- Oversee/Update documentation as required within scope of position
- Provide after-hours on-call support duties in Duty Officer Rotation
Personnel:
- Hire/Train/Develop SysAdmin team to handle emerging technologies and clients
- Review/Approve time entries for Systems Administration team
- Approve/ Enforce Attendance/PTO policies and daily attendance/schedules
- Identify and update technical capabilities on the client systems and technologies
- Consult Director on staffing actions to meet operational requirements
- Perform Employee Quarterly Reviews to include oversee disciplinary actions
- Ensure team members are prepared for new services and client support
- Be Senior Management’s go-to lead for all Systems issue for Managed Services
- Drive team members to exceed SysAdmin’s Team KPIs and CSAT scores.
- Participate in weekly management service reviews with senior management
- Exemplify strategic directives, policies and initiatives for team
- Own resolution of internal systems issues through resolution
- Lead by example with exceptional customer service and support skills
- Provide Managed Services department leadership when Director is unavailable
- Master in Window Servers, SQL and virtualized operating system support
- Master in Azure AD, Microsoft 365 and Endpoint Manager solutions
- Experience Administering ConnectWise PSA (Manage) and Automate.
- Working Network knowledge of Meraki, Domain Registrar (DNS) administration, and LAN technologies.
- Expect to obtain/have (Azure Aassociate AZ-104) with continuous learning
- Previous Team Lead and Systems administration MSP experience
-
- Service Levels:Â Respond/Plan/Resolve are > 90%
- Billing utilization across team > 90%
- Customer Satisfaction > 98% with a +15% Survey return rate
- Compliance KPIs exceed 98%
- Establish/Maintain +50% Microsoft certified team
-
- Associate two or more approved Microsoft certification
- Obtain advanced Connectwise Manage and/or Automate certification Â
- Demonstrate reliability & accountability in role on performance reviews
LA Â Â Â Â Â Â Â Â $135-150k
