Systems Manager

Torrance, CA 90503

Employment Type: Perm Job Category: IT Manager Job Number: 23896

Job Description

Systems Manager:
  • Lead team SLA resolution of all cloud, server, application and network systems
  • Provide leadership on securing and administering company tech stack
  • Drive Compliance KPIs through increased automation of  tech stack
  • Insure proper workload balance among SysAdmin Team Members
  • Provide Technical Escalation direction for the Systems Administration team
  • Coordinate technical issues with vendors as required
  • Oversee/Update documentation as required within scope of position
  • Provide after-hours on-call support duties in Duty Officer Rotation

  • Hire/Train/Develop SysAdmin team to handle emerging technologies and clients
  • Review/Approve time entries for Systems Administration team
  • Approve/ Enforce Attendance/PTO policies and daily attendance/schedules
  • Identify and update technical capabilities on the client systems and technologies
  • Consult Director on staffing actions to meet operational requirements
  • Perform Employee Quarterly Reviews to include oversee disciplinary actions
  • Ensure team members are prepared for new services and client support
  • Be Senior Management’s go-to lead for all Systems issue for Managed Services
  • Drive team members to exceed SysAdmin’s Team KPIs and CSAT scores.
  • Participate in weekly management service reviews with senior management
  • Exemplify strategic directives, policies and initiatives for team
  • Own resolution of internal systems issues through resolution
  • Lead by example with exceptional customer service and support skills
  • Provide Managed Services department leadership when Director is unavailable
Must Haves Preferences:
  • Master in Window Servers, SQL and virtualized operating system support
  • Master in Azure AD, Microsoft 365 and Endpoint Manager solutions
  • Experience Administering ConnectWise PSA (Manage) and Automate.
  • Working Network knowledge of Meraki, Domain Registrar (DNS) administration, and LAN technologies.
  • Expect to obtain/have (Azure Aassociate AZ-104) with continuous learning
  • Previous Team Lead and Systems administration MSP experience
Team Key Performance Indicators
    • Service Levels:  Respond/Plan/Resolve are > 90%
    • Billing utilization across team > 90%
    • Customer Satisfaction > 98% with a +15% Survey return rate
    • Compliance KPIs exceed 98%
    • Establish/Maintain +50% Microsoft certified team
Lead by Example by maintaining  Qualified Service Engineer status
    • Associate two or more approved Microsoft certification
    • Obtain advanced Connectwise Manage and/or Automate certification  
    • Demonstrate reliability & accountability in role on performance reviews
Memphis:    $115-140k
LA                 $135-150k

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