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Unified Communications Technician
Employment Type:
Contract
Job Number: 25566
Remote Options: Partial Remote
Job Description
Unified Communications Technician
Pay Range: $33/hour to $35/hour
Summary
We are seeking an experienced Unified Communications / Telecom Technician to support and resolve incidents across our communications infrastructure. This role requires strong expertise in Cisco Unified Communications environments, including Jabber, as well as hands-on experience with VoIP systems and network troubleshooting.
Key Responsibilities
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Diagnose and resolve incidents related to unified communications and telecom systems
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Install, maintain, and troubleshoot VoIP systems, analog phones, and related hardware
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Perform structured cabling installations including CAT5e, CAT6, fiber, and coaxial
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Ensure efficient cable routing between desks, IDFs, MDFs, and substations
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Install, modify, and repair services related to video, data, and telephony
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Troubleshoot network and VoIP issues to maintain uninterrupted connectivity
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Collaborate with internal teams and communicate technical information clearly
Required Qualifications
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5+ years of telecommunications installation and maintenance experience
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Strong troubleshooting skills for VoIP systems, analog phones, printers, and Layer 1 networks
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Experience with LAN/WAN technologies and protocols (TCP/IP, QoS, PoE, VLANs, VoIP)
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Proficiency with Cisco Unified Communications platforms and tools (e.g., Jabber)
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Working knowledge of Windows and Linux operating systems
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Excellent verbal and written communication skills
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Ability to work occasional nights and weekends as needed
Preferred Qualifications
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College degree or technical certification in a related field