<![CDATA[Prosum: jobboards]]> https://JOBS.PROSUM.COM/ en-us <![CDATA[Field Service Engineer (Pflugerville/ Taylor, TX) x4]]> Field Service Engineer
Location: Austin, TX 
Travel: Domestic & International (training and customer support)
Salary Range: $90k to $100k 
  About the Role
We are seeking a Field Service Engineer with hands-on semiconductor equipment experience to join our client's growing engineering team. This position is ideal for early-career engineers (2–5 years of experience) who are passionate about advanced semiconductor technologies and want to continue building their technical expertise through direct customer interaction, installation, maintenance, and troubleshooting of complex systems.

You will work closely with global engineering teams and customers to ensure the optimal performance of precision inspection and metrology equipment. This role requires strong technical problem-solving skills, adaptability, and a collaborative mindset.
Key Responsibilities

  • Provide on-site installation, maintenance, troubleshooting, and repair of complex semiconductor inspection and metrology systems.

  • Perform preventative maintenance and system upgrades on advanced equipment in cleanroom environments.

  • Interface directly with customers to assess issues, deliver technical solutions, and ensure high system uptime.

  • Support system integration, calibration, and testing processes.

  • Collaborate with global engineering teams to resolve challenging technical issues.

  • Provide documentation, service reports, and feedback to management.

  • Participate in equipment evaluations, training sessions, and product improvement initiatives.

  • Support the local service operation and contribute to a strong customer relationship network.
Qualifications for the Role 
Required:

  • Bachelor’s degree in Electrical, Electronics, Mechanical, Manufacturing, Physics, Materials Science, or Computer Engineering (Chemistry accepted if candidate has hands-on FSE or similar engineering experience).

  • 2–5 years of professional engineering experience in the semiconductor equipment industry (not a technician-level role).

  • Hands-on experience using diagnostic tools such as oscilloscopes, digital voltmeters, and hand tools.

  • Experience working in a cleanroom environment.

  • Familiarity with lasers, vacuum systems, and optical systems.

  • Strong communication skills and ability to work with international teams.

  • Willingness and ability to travel domestically and internationally for customer support and training.

  • U.S. Citizen or Green Card holder.

Preferred:

  • Bilingual in Japanese or Mandarin.

  • Experience with photomask, mask inspection, metrology (EUV/DUV), lithography, optics, camera systems, lasers, or robotics.

  • Prior experience with installation projects lasting 12+ weeks, involving end-to-end sustainment and maintenance.
]]> Mon, 18 Aug 2025 00:00:00 PDT 0 <![CDATA[Office Administrator ]]>
Office Administrator
Position Overview
This position is responsible for coordinating and managing a variety of office administration functions, including HR support, day-to-day office management and reception, shipping/receiving, purchasing, and sales and service support across various locations.
Essential Job Functions Office Administration
  • Provide general office support, including mail distribution, answering telephones, filing, catering, ordering supplies, etc.
  • Take minutes for meetings and hearings.
  • Ensure operations of office equipment by completing maintenance and calling for repairs.
  • Organize and compile company records and documentation.
  • Schedule meetings, organize calendars, and record meeting minutes.
  • Prepare well-packed shipments and maintain shipping materials such as boxes, cushions, bubble wrap, and tape. Receive and distribute packages accordingly.
  • Support travel arrangements (domestic and international), including hotel, flights, and rental cars.
  • Implement management policies and procedures to improve workflow and reporting efficiency.
  • Manage and renew contracts with corporate service providers, including insurance, benefits, vehicles, and office leases.
  • Prepare and file statements and reports for government and insurance agencies as required.
  • Identify administrative needs and develop appropriate solutions or recommendations.
  • Coordinate activities across various departments or teams.
  • Interpret and apply relevant laws, rules, and regulations.
  • Handle employee inquiries and refer matters to the appropriate party, ensuring follow-up.
  • Answer general inquiries from customers, vendors, or colleagues.
  • Handle sensitive information confidentially.
  • Assist field service engineers with scheduling meetings and reporting.
  • Perform other related duties and responsibilities as assigned.
Inventory, Parts, and Asset Management
  • Maintain inventory records to ensure sufficient quantities of parts and/or products.
  • Ensure timely delivery of ordered parts/products, meeting negotiated prices and quality standards.
  • Coordinate cost-effective distribution methods for parts/products with suppliers.
  • Adapt and use internal and customer portal sites for purchase orders and reporting.
  • Prepare requisitions, purchase orders, and related forms.
  • Communicate with the accounting team to ensure timely processing of inventory payables.
  • Interface with sales and service teams to coordinate purchasing and inventory management.
  • Confirm items, prices, and freight costs for purchasing shipments and forward invoices to accounting.
  • Professionally communicate with suppliers and other stakeholders.
  • Organize information using various formats, such as Excel charts, diagrams, or emails.
  • Lead cost reduction negotiations with suppliers.
  • Coordinate and maintain records for registering and disposing of assets, inventory, and parts.
  • Assist with additional projects as assigned by management.
Export/Import and Shipping/Receiving
  • Coordinate import, export, and shipping documentation.
  • Prepare shipping documents in compliance with export and import regulations.
  • Track and follow up on shipments, ensuring timely deliveries.
  • Stay informed about country-specific regulations for documentation, packaging, and labeling.
  • Handle physical shipment tasks, including handling shipments up to 100+ pounds with tools like dollies.
  • Prepare and securely pack shipments, maintaining all necessary shipping materials.
  • Investigate and resolve shipment issues, keeping relevant parties informed.
  • Communicate with customs brokers and freight forwarders to manage shipment schedules and resolve issues.
  • Assist customers, vendors, or colleagues with shipment-related inquiries.
  • Knowledge of handling hazardous goods is preferred.
Human Resources Assistance
  • Support recruiting activities, including organizing interviews and onboarding preparation.
  • Advise management on employee relations issues and resolve employee complaints.
  • Execute human resources policies and procedures.
  • Identify legal requirements and ensure compliance with government reporting regulations.
  • Assist with various HR-related tasks as needed.
Other Responsibilities
  • Seek constant improvement in work processes.
  • Perform other duties and projects as assigned by management.
  • Maintain high ethical standards in the workplace.
  • Report any issues or problems to management for resolution.
  • Ensure good communication with supervisors, staff, customers, and stakeholders.
  • Comply with all company policies and procedures.
  • Maintain a clean and safe working area.
Job Requirements Skills
  • Accuracy, attention to detail, basic math skills, effective communication (oral and written), dependability, initiative, confidentiality, multitasking, planning and organizing, team collaboration, and office management.
Qualifications
  • Bachelor’s degree (B.A.) required
Tools & Equipment
  • General office equipment, including phones, personal computers, fax machines, and copiers.
  • Proficiency in Windows operating systems and MS Office software.
Work Environment & Physical Demands Work Environment
  • Primarily office-based.
  • Occasional local travel by car for business purposes; no overnight travel required.
Physical Demands
  • Ability to sit, stand, walk, use hands and fingers, and reach with arms.
  • Occasionally lift and/or move up to 15 pounds.
  • Ability to handle shipments up to 100+ pounds with tools like dollies.

 
]]> Thu, 08 Jan 2026 00:00:00 PST 0 <![CDATA[IT Support Specialist (Austin)]]> IT Support Specialist (Austin)
Description
Job Brief:
As an End User Services Specialist at Procore, you will deliver technical support and seamless IT operational experiences to internal team members. You will act as a primary technical resource, ensuring local and remote employees have the hardware, software, identity access, and network reliability needed to build the future of construction technology.

Responsibilities:
• Provide Tier 1–2 technical support for hardware, software, network connectivity, and operating systems (macOS, Windows) across global offices and remote setups.

• Manage the full employee onboarding and offboarding lifecycle, including laptop provisioning, endpoint configuration (Jamf, Intune), and identity lifecycle access (Okta, Active Directory).

• Maintain ticket queues in ITSM platforms (e.g., Jira Service Management, ServiceNow), managing incidents and service requests within strict SLA targets.

• Troubleshoot productivity tools and SaaS platforms, including Google Workspace, Slack, Zoom, Microsoft 365, and Zoom Rooms.

• Partner with IT Infrastructure and Information Security teams to deploy system updates, security patches, and enforce endpoint compliance.

• Maintain an organized inventory of hardware assets, accessories, and licenses; coordinate hardware repairs, warranty replacements, and hardware refreshes.

• Draft, maintain, and update self-service knowledge base documentation for internal users and team standard operating procedures (SOPs).

Requirements:
• Experience: 2+ years in an enterprise IT support, Help Desk, or End User Services role.

• OS Expertise: Proficiency supporting both macOS and Windows operating systems in a corporate network environment.

• Identity & Access Management: Hands-on experience with identity platforms (Okta, Active Directory) and Mobile Device Management (Jamf Pro, Microsoft Intune).

• Core SaaS Stack: Familiarity with managing cloud tools like Google Workspace, Slack, Zoom, and Jira/Confluence.

• Troubleshooting: Strong analytical skills with a methodical approach to diagnosing hardware, application, and basic network issues.

• Culture Fit: Alignment with Procore’s core values—Openness, Optimism, and Ownership—and a customer-first service mindset.
]]> Wed, 23 Sep 2026 00:00:00 PDT 1