https://JOBS.PROSUM.COM/ en-us Job Title:  Field Service Engineer II
Salary Range: $95,000-$110,000

Job Summary: The Field Service Engineer is responsible for providing independent field service engineering activities to Company customers. This entry-level position involves troubleshooting complex products and problems, responding to service calls, providing over-the-phone consultation, scheduling and performing repairs on Company products at customer sites, and conducting preventative maintenance. The Field Service Engineer also establishes and manages a local maintenance service.

Essential Job Functions - Field Service Engineering:

1. Receive service calls from customers.
2. Determine customer needs or problems and respond accordingly.
3. Provide over-the-phone consultation and advice to customers.
4. Respond to emergency customer situations.
5. Schedule and perform repairs on Company products at customer sites.
6. Perform preventative maintenance on Company products.
7. Establish and manage a local maintenance service.

Qualifications for the Role:

1. Bachelor's degree in Engineering or related field.
2. Relevant internship or work experience in a similar role is a plus.
3. Strong technical and analytical skills.
4. Excellent problem-solving abilities.
5. Ability to work independently and in a team.
6. Effective communication skills for customer interactions.
7. Willingness to respond to emergency situations and travel as needed.
8. Knowledge of preventive maintenance procedures.

 
]]> Wed, 20 Jul 2022 00:00:00 PDT 0 Sr. HR Generalist
Salary Range: $110k to $120k

The Senior Human Resource Generalist is responsible for managing and executing a wide range of HR functions to support the organization's strategic goals and day-to-day operations. This position plays a critical role in talent acquisition, benefits administration, employee relations, compliance, and employee engagement initiatives. The Senior HR Generalist also serves as a key advisor to leadership and a resource to employees across the organization, ensuring HR programs and processes are efficient, legally compliant, and aligned with company culture and values. Bilinugual Japanese speaking is required.

SUPERVISORY RESPONSIBILITIES
 

• May oversee the scheduling, assignments, and daily workflow of subordinate HR staff.
• May assist with and conduct constructive, timely performance evaluations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General HR Leadership & Compliance

• Administer and maintain core HR functions, including recruiting, onboarding, compensation, benefits, employee relations, leave programs, and policy enforcement.
• Serve as a point of contact for employee inquiries regarding policies, procedures, and workplace issues; escalate complex cases appropriately.
• Develop and enforce HR policies in compliance with federal, state, and local laws, maintaining up-to-date knowledge of regulatory and best practice changes.
• Coordinate and attend disciplinary actions, terminations, and internal investigations in accordance with legal and ethical standards.

Recruitment & Onboarding

• Manage the full-cycle recruitment process, including drafting job descriptions, sourcing candidates, conducting interviews, and onboarding new hires.
• Collaborate with department managers to understand required skills and competencies for roles.
• Conduct and coordinate background checks, drug tests, employment verifications, and ensure proper documentation for new hires.
• Facilitate orientation and onboarding to integrate new employees into the organization effectively.

Compensation, Benefits & Payroll

• Conduct market benchmarking and analyze compensation and benefits trends to ensure competitive and market-aligned total rewards strategies.
• Administer employee benefit programs (medical, dental, vision, life insurance, disability, 401(k), etc.), liaising with brokers and third-party providers as needed.
• Support annual benefits renewals, open enrollment, and respond to employee benefit questions and claims.
• Coordinate payroll processing and ensure compliance with wage and hour laws.

Performance Management, Training & Development

• Assist in the development and execution of performance management systems and employee evaluation processes.
• Monitor training and professional development programs, including compliance training, continuing education, and licensure requirements.
• Lead or support initiatives for employee engagement, retention, recognition, and morale-building programs.

HR Systems, Documentation & Reporting

• Maintain employee records in the HRIS and file server; audit information regularly to ensure data integrity and compliance.
• Generate HR reports, metrics, and dashboards for leadership review.
• Prepare and file compliance documents and reports such as EEO-1, ACA filings, and OSHA logs.

Immigration & Global Support

• Coordinate immigration-related matters and documentation for international employees and work assignments (e.g., visas, sponsorships).
• Collaborate with global HR teams (e.g., Japan, Germany, Ireland, Israel) to support employee assignments, travel compliance, and cross-border processes.

Other Responsibilities

• Continuously assess administrative needs and propose improvements to enhance HR operations and efficiencies.
• Participate in cross-departmental projects and serve as a resource for organizational change initiatives.
• Perform other HR-related duties as assigned by leadership.

REQUIRED SKILLS AND ABILITIES
 

• Excellent verbal and written communication skills.
• Strong interpersonal, negotiation, and conflict-resolution skills.
• Proven organizational and time management capabilities.
• Analytical thinker with strong problem-solving abilities.
• Ability to act with integrity, professionalism, and confidentiality.
• Deep knowledge of employment law, HR compliance, and HR best practices.
• Proficient in Microsoft Office and HRIS platforms (e.g., Paychex, ADP, Paylocity).

EDUCATION AND EXPERIENCE
 

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• At least 3–5 years of progressive human resource experience required; leadership or senior-level experience preferred.
• SHRM-CP, PHR, or equivalent certification preferred.

]]> Thu, 03 Apr 2025 00:00:00 PDT 0 Office Operations Specialist
Salary Range: $75,000 to $85,000

Position Summary

We are seeking a highly organized and proactive Office Operations Specialist to support the day-to-day operations of a growing technical services organization. This role is responsible for overseeing office administration, procurement, logistics, shipping coordination, and sales support activities. The ideal candidate is resourceful, detail-oriented, and capable of managing multiple priorities while working independently in a fast-paced environment.

Key Responsibilities
Office Administration & Facilities

• Manage daily office operations, including supplies, facilities coordination, and vendor relationships.
• Serve as a primary point of contact for internal administrative needs and external office inquiries.
• Maintain organized digital and physical filing systems, ensuring accurate records management and document control.
• Coordinate meetings, calendars, travel arrangements, and other administrative logistics for team members.
• Support employee onboarding activities, including equipment setup, workspace preparation, and coordination with internal departments.
• Oversee incoming and outgoing mail, packages, and deliveries.

Shipping, Logistics & Procurement

• Coordinate inbound and outbound shipments, including freight, courier, and specialty deliveries.
• Process purchase orders and work with vendors to ensure timely delivery of materials and services.
• Receive, inspect, and distribute incoming materials while addressing delivery or quality concerns as needed.
• Monitor inventory levels and coordinate replenishment of office and project-related supplies.
• Track shipping activity, delivery schedules, and associated costs to support operational efficiency.
• Source materials and equipment from qualified suppliers based on project and operational requirements.

Sales & Customer Support

• Prepare and distribute quotes, proposals, service documentation, and customer-facing materials.
• Follow up on open quotes, service requests, and customer inquiries to support business development efforts.
• Maintain accurate customer and opportunity records within CRM systems.
• Coordinate with technical teams to gather information required for proposals and customer communications.
• Generate reports and track pipeline activity to support leadership decision-making.

Administrative & Project Support

• Provide administrative support to leadership and technical staff.
• Assist with special projects, research assignments, and cross-functional initiatives.
• Identify opportunities to improve office processes and operational workflows.
• Support organizational objectives through effective prioritization, communication, and execution of critical tasks.

Required Qualifications

• 4 year US/College Degree
• 3+ years of experience in office administration, operations, logistics, procurement, customer support, or a related role.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Experience coordinating vendors, purchase orders, shipping activities, and inventory management.
• Proficiency with Microsoft Office Suite and CRM systems.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaborate effectively across departments.

Preferred Qualifications

• Experience supporting engineering, manufacturing, technical services, or industrial environments.
• Familiarity with procurement processes, logistics coordination, and inventory control.
• Experience generating quotes, proposals, and operational reports.

Work Environment

• Primarily office-based with occasional handling of shipments, materials, and office supplies.
• Ability to lift and move packages and materials as required.

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